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Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 31, 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Understanding and Detecting Malware Threats Based on File Size by Fortinet, Inc.

December 2006 - (Free Research)
Malware is typically within files that are less than one megabyte(MB) in size. According to Fortine research, 97% of malware discovered since the beginning of 2006 is below one MB in size. 
(WHITE PAPER) READ ABSTRACT |

Monitoring the Computer Room's Physical Environment by Sensaphone

April 2008 - (Free Research)
This paper addresses the greatest environmental threats to the functionality of small to medium computer rooms and presents the time and cost savings associated with the integration of a remote monitoring system. 
(WHITE PAPER) READ ABSTRACT |

Chapter 2: The Shortcut Guide™ to Exchange Server 2007 Storage Systems by LeftHand Networks

June 2008 - (Free Research)
This chapter reviews not only the common mistakes that are made when calculating the amount of storage required to support a group of users but also the mistakes made when calculating the I/O capacity required to support that group of users. 
(WHITE PAPER) READ ABSTRACT |

Top Five Security Issues for Small and Medium-Sized Businesses by Cisco Systems, Inc.

February 2008 - (Free Research)
Small and medium-sized businesses use the Internet and networked applications to reach new customers and serve their existing ones more effectively. 
(WHITE PAPER) READ ABSTRACT |

Understanding Remote Server Management in Small and Medium-size Business by Raritan Inc.

December 2005 - (Free Research)
This white paper summarizes the results of a survey on remote server management in small and medium-sized business. 
(WHITE PAPER) READ ABSTRACT |

Empowering Mid-Sized Organizations to Illuminate SAP Data by Business Objects

June 2008 - (Free Research)
BusinessObject Edge Series Integration for SAP Solutions is the first and only business intelligence (BI) solution designed specifically for mid-sized organizations that run SAP. Learn about its complete set of award-winning BI capabilities in this paper. 
(WHITE PAPER) READ ABSTRACT |

BusinessObjects Edge Series by Business Objects

May 2008 - (Free Research)
As an independent business unit within the SAP Group, Business Objects transforms the way the world works by connecting people, information and businesses. 
(DEMO) READ ABSTRACT |

Computer Weekly – 13 May 2014: Retail's data challenge by ComputerWeekly.com

May 2014 - (Free Research)
In this week's Computer Weekly, we look at how data analytics is driving a new approach to customer relationship management within the retail sector. Customer who shops in multiple channels offer greater value to retailers. We find out how auction site eBay has developed a bespoke data analytics architecture to track every customer interaction. 
(EZINE) READ ABSTRACT |

Computer Weekly – 12 February 2013: Can BlackBerry 10 bridge the business-consumer smartphone divide? by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, we look at the new smartphone from BlackBerry – it's designed to please both business and consumer users, but is it enough to save the company? We examine the options for using cloud services for disaster recovery. And IT leaders tell us what they think about the future of the data centre. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com

March 2012 - (Free Research)
This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT. 
(EZINE)

Computer Weekly - 28 February 2012: Taking UK government into the cloud by ComputerWeekly.com

February 2012 - (Free Research)
This week's edition asks, now that the the G-Cloud store is up and running, will the government's cloudstore transform the market for public sector IT buyers and suppliers? It also examines research that has indicated OS upgrades will attract a significant chunk of investment this year. 
(EZINE)

Computer Weekly 13 September 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news, trends and IT management issues by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we talk to the man tasked with bringing public services into the digital age. The second installment of our Buyer's Guide to business intelligence reviews two low-cost alternatives to the big suppliers; and we go behind the scenes of the IT preparations for the London 2012 Olympic Games. 
(EZINE)

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies

September 2008 - (Free Research)
Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

Protecting Server Data in Small and Medium-sized Businesses by Iron Mountain

September 2006 - (Free Research)
Read this white paper to learn how to successfully protect server data outside a centralized data center and focus on specific needs and requirements for SMBs. 
(WHITE PAPER) READ ABSTRACT |

Design Reuse: The Key to Building Better Products Faster by PTC Small/Med Product Development

October 2008 - (Free Research)
Learn how design reuse can save up to 75% of modeling time, improve product quality and time-to-market and reduce the risk of fundamental errors in this feature article. 
(WHITE PAPER) READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

Computer Weekly – 20 May 2014: The future of networks by ComputerWeekly.com

May 2014 - (Free Research)
In this week's Computer Weekly, we look how IT and networking departments are addressing demand for apps, bandwidth and services. Virtualisation technology is being used to consolidate multiple network equipment types onto industry-standard high-volume servers, switches and storage. 
(EZINE) READ ABSTRACT |

CW Special report on Symantec by ComputerWeekly.com

May 2013 - (Free Research)
This in-depth profile from Computer Weekly, updated for 2013, gives you the key facts on Symantec's products, financial performance and strategy. 
(WHITE PAPER) READ ABSTRACT |

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