Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Straight Talk About Disk Backup, Part 2: Disk Staging by ExaGrid Systems, Inc. February 2013 - (Free Research) In this webcast, you will learn about something called disk staging, the frustrations of backing up and using tape as a primary backup media, and the solution to alleviate the headaches of costly and complicated Band-Aid methods to backing up with tape.  (WEBCAST) READ ABSTRACT |

Straight Talk Anout Backup with Deduplication. Part 1: Key Considerations by ExaGrid Systems, Inc. February 2013 - (Free Research) In this brief webcast, you will learn about the key considerations for selecting disk backup with deduplication.  (WEBCAST) READ ABSTRACT |

5 Key Steps for Moving Away From Tape Backup by ExaGrid Systems, Inc. May 2013 - (Free Research) This paper provides a 5-step guide to making the move from tape to disk backup with deduplication. Discover a concise summary of the downsides of tape and explore the superiority and economy of next-generation disk backup with deduplication.  (WHITE PAPER) READ ABSTRACT |

Brien Posey: Deduplication and Your Backup by ExaGrid Systems, Inc. January 2013 - (Free Research) Access this expert SearchDataBackup.com E-Book on deduplication to get backup expert Brien Posey's insight into deduplication via hardware, software, cloud backups and the combination of hardware and software dedupe.  (WHITE PAPER) READ ABSTRACT |

Straight Talk about Disk Backup with Deduplication by ExaGrid Systems, Inc. February 2013 - (Free Research) Access this white paper to learn how to avoid 10 disk backup with deduplication mistakes that could persist for years. Read on to explore topics including tape backup, dedupe approaches, disk backup architectures and much more.  (WHITE PAPER) READ ABSTRACT |

Gartner Research: Addressing the Broken State of Backup with New Backup Techniques and Vendors by ExaGrid Systems, Inc. October 2012 - (Free Research) This paper addresses the broken state of backup through discourse on new backup techniques and technologies. Access this exclusive resource now to explore how disk backup with dedupe is changing data protection and get Gartner insight into midsized business backup market trends.  (WHITE PAPER) READ ABSTRACT |

Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation August 2009 - (Free Research) Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial.  (EBOOK) READ ABSTRACT |

Unitrends Backup & Recovery Solutions and Disaster Recovery Best Practices by Unitrends May 2013 - (Free Research) This white paper explores a backup and recovery solution that grows with your changing business environment to meet your organization's quick recovery demands. Read on to discover what constitutes a solid disaster recovery solution and find out why one size doesn't fit all when it comes to a disaster recovery strategy.  (WHITE PAPER) READ ABSTRACT |

What Most Backup Vendors Don’t Want You to Know by Unitrends December 2012 - (Free Research) Access this white paper to break through the backup and restore business industry's secrecy. Get past the hype and focus on simply, reliably, and cost-effectively protecting your systems and data. Learn the 9 things most backup vendors don't want you to know  (WHITE PAPER) READ ABSTRACT |

Wanted: Better Backup by ExaGrid Systems, Inc. December 2012 - (Free Research) This white paper discusses the results of an IDG survey, which assessed backup and recovery pain points, 12-month objectives and technology approaches to improve backup.  (WHITE PAPER) READ ABSTRACT |

Top 10: Considerations for Boosting Backup Performance for Oracle Databases by EMC Corporation May 2013 - (Free Research) Database administrators (DBAs) are facing growing pressure to improve the performance and efficiency of Oracle backup and recovery. This expert guide outlines 10 considerations for boosting backup performance for Oracle databases.  (EGUIDE) READ ABSTRACT |

Next-Gen Backup School: Presentation Download by Dell and VMware March 2013 - (Free Research) Check out this copy of independent backup expert and analyst Brien Posey's Storage Decision's seminar presentation "Next-Gen Backup School" to get a vendor-neutral breakdown of backup in 2013. Download the slides now for practical insight into backup testing & planning, modern backup techs and much, much more!  (PRESENTATION) READ ABSTRACT |

How to Avoid the Coming Backup Crunch by Dell and VMware December 2012 - (Free Research) For too many organizations, backup has become a resource drain that threatens to cripple IT if it continues with "business as usual." Fortunately, there is an alternative. This short white paper explores how your organization can slash backup costs while maximizing efficiency.  (WHITE PAPER) READ ABSTRACT |

Essential Checklist for Modern Backup and Recovery by Dell and VMware December 2012 - (Free Research) Highlighting 10 key capabilities your backup and recovery solution and strategy must have, this paper can help you attain the maximum level of protection and recoverability possible - and if you haven't met all 10 criteria yet, Shield's insight will certainly show you how to improve weak or lacking areas.  (WHITE PAPER) READ ABSTRACT |

Unified Backup Test Results: Dell AppAssure vs Symantec Backup Exec by Dell and VMware October 2011 - (Free Research) In this lab test report, explore the results of comparative tests of two unified backup solutions for virtual & physical servers. Access this resource to compare AppAssure v4.7 Backup and Replication Software vs. Symantec Backup Exec 2010 R2.  (WHITE PAPER) READ ABSTRACT |

5 Misperceptions of Agentless VM Backup by Dell and VMware December 2012 - (Free Research) Check out this brief paper for George Crump's take on the real deal behind anti-agent sentiment and the agentless approach to modern backup solutions.  (WHITE PAPER) READ ABSTRACT |

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