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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

The Agile Business Analyst by VersionOne Inc.

September 2008 - (Free Research)
This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile... 
(WHITE PAPER) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Boost business analyst performance with eight key competencies by ComputerWeekly.com

December 2010 - (Free Research)
Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst. 
(WHITE PAPER) READ ABSTRACT |

Getting the Most out of Your Business Analysts and Business Architects by Global Knowledge

October 2013 - (Free Research)
The following white paper provides a detailed approach in 6 easy steps on how to get the most out of business analysts and architects. 
(WHITE PAPER) READ ABSTRACT |

Get to know your business analysts by IBM

November 2011 - (Free Research)
Agile organizations look for ways to overcome obstacles associated with requirements management. This tip guide will look at trends in requirements management tools and the changing role of the business analyst. 
(EGUIDE) READ ABSTRACT |

eBook: ALM Trends: Requirements and the role of business analysts by IBM

November 2011 - (Free Research)
Agile organizations look for ways to overcome obstacles associated with requirements management. These two tip guides look at trends in requirements management tools and the changing role of the business analyst. 
(EBOOK)

The Evolving Role of the Business Analyst by IBM

June 2008 - (Free Research)
With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)
The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 
(ANALYST REPORT) READ ABSTRACT |

Super Government Analysts - A New Generation of Competitive Distinction by Dell Software

May 2013 - (Free Research)
Now more than ever, big data, social media, and the consumerization of IT have created a huge demand for data analysts. In this article, information expert and executive consultant John Weathington discusses how to capitalize on these trends using insider secrets and the new Toad Business Intelligence Suite. 
(WHITE PAPER) READ ABSTRACT |

Analyst Technology Audit: Release Automation by CA Technologies.

November 2013 - (Free Research)
In this Ovum analyst report, get an in-depth look at a release automation technology that promises to make DevOps a reality by bringing Agile methodology to the operations processes. View now for the full analysis on the functionality, cost, and use cases for this tool. 
(ANALYST REPORT) READ ABSTRACT |

Intersecting Project Management and Business Analysis by Global Knowledge

May 2014 - (Free Research)
In this informative white paper, learn why business analysis/requirements management and project management must go hand-in-hand, and learn how to foster collaboration between the business analysis/requirements team and project managers. 
(WHITE PAPER) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 2011 - (Free Research)
In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Gartner Analyst Discusses How to Improve APM with Predictive Analytics by Netuitive

February 2012 - (Free Research)
Organizations are increasingly adopting application performance management (APM) to manage business services, but many are surprised with the challenges that are accompanying the benefits. In this transcript, Gartner analyst Will Cappelli shares tips and best practices for getting the most out of your APM investment through predictive analytics. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Expert Analyst Reviews the Ins and Outs of Database Encryption by Guardium, an IBM Company

February 2010 - (Free Research)
In this expert E-Guide, learn the ins and outs of database encryption. Jonathon Penn, principal analyst at Forrester Research Inc., reviews desktop, laptop and full disk encryption and outlines a cost-effective approach for managing security. Also discover three questions you must answer before embarking on any encryption project. 
(EGUIDE) READ ABSTRACT |

esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection – A DCIG Analyst Report by Quantum Corporation

February 2010 - (Free Research)
As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available. 
(ANALYST REPORT) READ ABSTRACT |

DCIG Analyst Report: esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection by Quantum Corporation

February 2010 - (Free Research)
As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available. 
(ANALYST REPORT) READ ABSTRACT |

IT and Analyst Testimonials: TCO Considerations for PC Refresh and Intel vPro Technology by Intel Corporation

May 2009 - (Free Research)
In this video IT professionals from the Symantec ManageFusion Conference discuss how PC refresh and Intel vPro technology helps minimize total cost of ownership. 
(VIDEO)

Modern Infrastructure E-zine, April 2014: Cloud workload management, DaaS, and more by SearchDataCenter.com

April 2014 - (Free Research)
Some enterprises are charging ahead with a cloud-first approach to their workloads—not just test and dev, but production workloads as well. This most recent, April-edition of Modern Infrastructure details several organizations for whom this cloud-first approach has proved very effective. 
(EZINE) READ ABSTRACT |

IBM business analytics: One solution that covers the entire analysis spectrum by IBM

November 2013 - (Free Research)
The following webcast outlines the importance of having a single seamless solution for an enterprise's business intelligence needs. Discover as way to successfully implement this kind of technology and learn how it can benefit you and your organization. 
(WEBCAST) READ ABSTRACT |

Enterprise Strategy Group Calls Nimble Storage’s Scale-Out Architecture “Impressive” by Nimble Storage

January 2014 - (Free Research)
This white paper gives testing results of the Nimble Storage Flash-optimized Hybrid Storage arrays, which are built to handle modern cloud technology and deliver always-on application and data access. 
(WHITE PAPER) READ ABSTRACT |

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