WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

Boost business analyst performance with eight key competencies by ComputerWeekly.com December 2010 - (Free Research) Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst.  (WHITE PAPER) READ ABSTRACT |

For the Business Analyst, Why Relationships Trump All! by Global Knowledge June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.  (WHITE PAPER) READ ABSTRACT |

The Agile Business Analyst by VersionOne Inc. September 2008 - (Free Research) This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...  (WHITE PAPER) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM June 2008 - (Free Research) With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.  (TECHNICAL ARTICLE) READ ABSTRACT |

Get to know your business analysts by IBM November 2011 - (Free Research) Agile organizations look for ways to overcome obstacles associated with requirements management. This tip guide will look at trends in requirements management tools and the changing role of the business analyst.  (EGUIDE) READ ABSTRACT |

eBook: ALM Trends: Requirements and the role of business analysts by IBM November 2011 - (Free Research) Agile organizations look for ways to overcome obstacles associated with requirements management. These two tip guides look at trends in requirements management tools and the changing role of the business analyst.  (EBOOK)

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com May 2012 - (Free Research) The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.  (ANALYST REPORT) READ ABSTRACT |

Aberdeen Analyst Tip: Unify HR and Finance for Strategic Advantage by Workday November 2012 - (Free Research) Read this Aberdeen analyst insight to gain key tips for seamlessly integrating your finance and HR objectives to achieve and maintain a competitive advantage.  (ANALYST REPORT) READ ABSTRACT |

Super Analysts – A New Generation of Competitive Distinction Featuring Toad Business Intelligence Suite by Dell Software May 2013 - (Free Research) The importance of analysts is no longer up for debate. Analytic capability is a necessary and important part of an organization's strategy. View this white paper to gain a better understanding on the value of analysts in today's marketplace. It outlines the trends to look out for as well as other strategic benefits.  (WHITE PAPER) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.  (VIRTUAL SEMINAR) READ ABSTRACT |

Gartner Analyst Discusses How to Improve APM with Predictive Analytics by Netuitive February 2012 - (Free Research) Organizations are increasingly adopting application performance management (APM) to manage business services, but many are surprised with the challenges that are accompanying the benefits. In this transcript, Gartner analyst Will Cappelli shares tips and best practices for getting the most out of your APM investment through predictive analytics.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Expert Analyst Reviews the Ins and Outs of Database Encryption by Guardium, an IBM Company February 2010 - (Free Research) In this expert E-Guide, learn the ins and outs of database encryption. Jonathon Penn, principal analyst at Forrester Research Inc., reviews desktop, laptop and full disk encryption and outlines a cost-effective approach for managing security. Also discover three questions you must answer before embarking on any encryption project.  (EGUIDE) READ ABSTRACT |

esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection – A DCIG Analyst Report by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

DCIG Analyst Report: esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.  (ANALYST REPORT) READ ABSTRACT |

IT and Analyst Testimonials: TCO Considerations for PC Refresh and Intel vPro Technology by Intel Corporation May 2009 - (Free Research) In this video IT professionals from the Symantec ManageFusion Conference discuss how PC refresh and Intel vPro technology helps minimize total cost of ownership.  (VIDEO)

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

ESG Report: Key Questions to Ask When Considering Deduplication and D2D Backup by EMC Backup and Recovery Solutions January 2008 - (Free Research) Please read this presentation transcript featuring the first of a two-part ESG e-Seminar Series on data de-duplication. In part one, Tony Asaro, ESG Senior Analyst, and Heidi Biggar ESG analyst, will discuss the various technology considerations when applying data deduplication technology to disk backup.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript - Applying Data Deduplication Technology to Disk Backup by EMC Backup and Recovery Solutions January 2008 - (Free Research) This presentation transcript is the first of a two-part ESG e-Seminar Series on data de-duplication. In part one, Tony Asaro, ESG Senior Analyst, and Heidi Biggar, ESG analyst, will discuss the various technology considerations when applying data deduplication technology to disk backup.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Analyst's take: Benefits of Alpha ImageWorks 9000 for healthcare providers by ComputerWeekly.com January 2011 - (Free Research) Alpha ImageWorks 9000 centralizes patient records into a single, secure repository, providing easy access, accelerated processing time and billing, and significant time saving in reviewing patient records.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.