This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism. 

Take this survey and find out how well your current access control solution is working, and learn where you can find a more effective one. 

During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. 

FoxT and Echelon One conducted a study to identify the persistent threats and appropriate actions that enterprises should consider when implementing effective server access controls. View now to uncover key findings and best practices for protecting against insider threats and the risk of theft and misuse of intellectual property and customer data. 

This expert content reviews the findings of a survey on information governance as well as providing best practices for creating a successful governance strategy. 

This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits. 

Dell and VMware have teamed up to integrate the infrastructure needed to implement private cloud computing. Together they have collaboratively developed a broad array of capabilities that administrators can utilize to protect data, streamline management and control costs. Check out this brief white paper to learn more. 

This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes. 

Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels"). 

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers 

The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.