General White White Papers, General White Software, General White Research, Hardware and Services

Case Study: North York General Hospital Doubles Storage Performance: Cutting Costs and Simplifying Management by Standardizing on IBM XIV by IBM

August 22, 2011 - (Free Research)

This case study details how North York General Hospital's implementaiton of the IBM XIV Storage Systemen helped them reduce rackspace requirements and cut data center hosting costs. They now have a fast, resilient and flexible storage architecture that will support their mission-critical IT systems for years to come.

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 11, 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

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EMA white paper – Business Intelligence for the Business of IT by Hewlett-Packard Company

November 23, 2011 - (Free Research)

Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.

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Automating Fax and Email Orders into ERP by Esker Inc.

May 18, 2012 - (Free Research)

<p>This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.</p>

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Dell Compellent Storage Center - Linux by Dell, Inc.

April 05, 2012 - (Free Research)

This white paper provides an overview of specific information required for administrating storage on Linux servers connected to the Dell Compellent Storage Center. The information is intended for administrators with at minimum a basic understanding of Linux systems, specifically general tasks around managing disk partitions and file systems.

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Three Critical Steps to Improving Product Data Quality by DataFlux Corporation

January 31, 2011 - (Free Research)

This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality.

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Social Media in Investment Management White Paper by Advent Software, Inc

December 05, 2011 - (Free Research)

View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more.

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Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by Centennial-Software

July 2008 - (Free Research)

This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization.

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Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.

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Lending and Credit Solution Brief by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.

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Reducing Turnover and Managing Change by SuccessFactors

April 2012 - (Free Research)

High turnovers and a changing marketplace are forcing companies in the retail sector to rethink the way they conduct their business. Many are turning to training and talent management as a means to drive organizational success. Read this white paper to learn more about this strategy and how it can benefit your business.

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Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel

March 2012 - (Free Research)

This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.

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How to Implement an Effective SharePoint Governance Plan by AvePoint, Inc.

September 2011 - (Free Research)

This white paper outlines the need for governance in an organization and how SharePoint can help achieve a successful governance plan. Topics discussed include: why implement a governance plan, how to implement a plan and best practices.

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Access Control Lists (ACLs) by Global Knowledge

August 2009 - (Free Research)

In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

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Solutions to Meet Your PCI Compliance Needs by Hewlett-Packard Limited

May 2012 - (Free Research)

Access this invaluable resource to discover 7 HP products that can enable business to meet Payment Card Industry (PCI) Data Security Standard (DSS) compliance regulations.

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Seven Keys to Making or Breaking Your Exchange Infrastructure by Quest Software

November 2010 - (Free Research)

Exchange Server 2007 changed the way your communications infrastructure operated forever, delivering a potent and powerful e-mail engine. And with Exchange Server 2010, Microsoft’s upped the ante, delivering a more powerful feature set and functionality. But does all of this mean bigger management headaches?

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

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A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

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Compliance in the Corporate World How Fax Server Technology Minimizes Compliance Risks by OpenText

April 2012 - (Free Research)

This white paper explores the potential compliance related benefits to adopting fax server technology.

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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