Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

There are many options when it comes to a migration: Office 365, on-premises, or a hybrid environment. In this webcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration," discusses migration strategies and best practices that can save your organization time and money in your next migration project. 

The June edition of SearchNetworking.com’s Network Evolution E-Zine outlines the three basic steps enterprises should follow when preparing for video. Uncover how to integrate these steps into your network plans and learn how to say goodbye to your troubles with video. 

<p>In this exclusive E-Guide from SearchUnifiedCommunications.com, learn more about the intelligent network and how telepresence and visual collaboration is changing the modern enterprise. Uncover the extranet and desktop video requirements driving 2012 telepresence trends and how the iPad is changing enterprise video-conferencing strategies.</p> 

The convergence of mobile, video, and collaboration is reshaping business communication. Remote employees, smartphones and tablets, improved networks and Wi-Fi access fuel the need for video collaboration, mobile management, and security. Plan your strategy with insights into this emerging trend. 

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. 

<p>This Forrester Consulting research examines the total economic impact and potential return on investment enterprises may realize by using Cisco Catalyst Access Switches in their organization. Read now to learn how these switches address the major market discontinuities enterprises often face in their campus access networks.</p> 

Experience Intel IT's data center strategy that has us on track to create USD 650 million of value for Intel. Through a series of videos, gain a deeper understanding of our facilities, compute, networking, and storage approaches. Then take a video tour of our world-class data centers. 

This Video Case Study focuses on how a partnership has formed between Square D and Raging Wire and the benefits gained while looking towards a successful future for both companies as well as the Data Center Industry as a whole.