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X-Force Mid-Year Trend Report by IBM January 11, 2012 - (Free Research) This report provides statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity.  (ANALYST REPORT) READ ABSTRACT |

Assessment Customer Value Strategy Accelerator by IBM November 17, 2011 - (Free Research) This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.  (WHITE PAPER) READ ABSTRACT |

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 17, 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).  (EBOOK) READ ABSTRACT |

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.  (WHITE PAPER) READ ABSTRACT |

What You Need to Know About the Cloud and Google Apps by Google Apps November 05, 2010 - (Free Research) Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems.  (WEBCAST) READ ABSTRACT |

Why Cloud Based Security and Archiving Make Sense by Google Apps November 05, 2010 - (Free Research) Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems.  (WHITE PAPER) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.  (WHITE PAPER) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 25, 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.  (WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc. July 25, 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.  (WHITE PAPER) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies. September 2008 - (Free Research) This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.  (WHITE PAPER) READ ABSTRACT |

Data Protection for Virtual Environments Webcast by Quantum Corporation September 2009 - (Free Research) In this webcast, Greg Schulz, Founder and Senior Analyst at The StorageIO Group, and Randy Glissman, Solutions Marketing Manager at Quantum, explore solutions for virtual server data protection and discuss general data center trends and perspectives.  (WEBCAST) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Gartner CIO briefing: The future of client computing by ComputerWeekly.com November 2010 - (Free Research) The desktop PC has had a prominent position within organisations for over 20 years,firmly establishing it as a de facto device choice for most users. But over the past fiveyears, some key trends associated with the desktop device - and its use withinorganisations - have begun to reshape the landscape.  (WHITE PAPER) READ ABSTRACT |

Insights from the 2011 IBM X-Force Mid-Year Trend and Risk Report and What It Means for Your Organization by IBM January 2012 - (Free Research) This webcast will review the latest statistics and trends affecting IT security and review what implications these results may have on your current technology initiatives.  (WEBCAST) READ ABSTRACT |

Airline IT Trends Survey by ComputerWeekly.com June 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.  (WHITE PAPER) READ ABSTRACT |

Current Storage Trends: SSD & Virtual NAS by Avere Systems February 2012 - (Free Research) Check out this E-Guide to learn about emerging storage solutions like solid state (SSD), virtualization-optimized storage and automated tiering. You'll also learn about the latest trends in enterprise storage today, discover the ins and outs of virtual NAS and learn four ways to virtualize file access. Read on to learn more.  (EGUIDE) READ ABSTRACT |

Trends and Challenges in Today's Health Care Storage Market by Intel May 2011 - (Free Research) This white paper examines current challenges in the storage industry resulting from globalization of markets, exponential data growth, and new regulatory requirements, and how to meet the demands of this ever-changing storage market by adopting virtualization, serverization, and more.  (WHITE PAPER) READ ABSTRACT |

Manufacturing Technology Trends by Plex Systems January 2012 - (Free Research) In 2011 manufacturers showed renewed willingness to invest in IT due to signs of growing consumer demand.  In this e-guide, readers will hear from Forrester and editors of SearchManufacturingERP.com about the growing technology trends for the new year.  (EGUIDE) READ ABSTRACT |

Mobile ERP, Social Media Rank Among Manufacturing Technology Trends of 2011 by Plex Systems January 2012 - (Free Research) In 2011, there was a  strong willingness to invest in technology by manufacturing organizations. However, that wasn't the only trend. In this tip guide, uncover the most popular  developments in 2011 and how these trends have the potential to carry into 2012.  (EGUIDE) READ ABSTRACT |

Trends in business intelligence by ComputerWeekly.com January 2011 - (Free Research) Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.  (IT BRIEFING) READ ABSTRACT |

BI Trends in Health Care by SearchHealthIT.com August 2009 - (Free Research) Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility.  (EBOOK) READ ABSTRACT |

E-Guide: Top Server Virtualization Trends and Management Challenges by Dell and VMware June 2010 - (Free Research) This expert E-Guide from SearchServerVirtualization.com discusses some of the obstacles facing administrators managing virtual environments. Explore the "side effects" virtualization can bring to the data center and learn how implementing a few new tools can help alleviate some of these pain points.  (EGUIDE) READ ABSTRACT |

Solving Backup Headaches: Best Practices and Trends in Data Protection by Autonomy, an HP company (E-mail this company) November 2011 - (Free Research) Download this exclusive Autonomy webcast and learn best practices and trends in data protection, how to protect your mobile users with cloud back up, and receive tips on separating your backup and archive.  (WEBCAST) READ ABSTRACT |

2012 Trends to Watch: Storage by ComputerWeekly.com February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.  (ANALYST BRIEF) READ ABSTRACT |

Forrester Webcast – ERP 2011 Trends – Visual Processes, Collaboration, and Mobility by Sage Software January 2012 - (Free Research) In this webcast, Forrester Research, Inc. analyst China Martens discusses the changes in the enterprise resource planning (ERP) market and the four emerging key trends in on-premise ERP systems.  (WEBCAST) READ ABSTRACT |

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