The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 

This white paper outlines the need for governance in an organization and how SharePoint can help achieve a successful governance plan. Topics discussed include: why implement a governance plan, how to implement a plan and best practices. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today. 

Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

In a GFS scheme the daily backup tapes should probably be replaced each year or so and the weekly and monthly tapes (assuming the monthly tapes aren't archived) accordingly. Read this tutorial to find out so much more. 

Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and think more strategically about their business decisions. Read this white paper to find three goals your distribution company should definitely stick to in the upcoming year to ensure success. 

The Smartphone market is characterised by increasing competition on one hand and healthy growth prospects in the medium-term on the  other. Barriers to entry are high for most players, owing to the global nature of the  mobile industry and the consequent financial strength required to enter the market. 

Do you have a large, complex set of interconnected, multi-tier applications that need ongoing development and testing? Spending too much time and resources setting up physical machines and resetting them than actually doing development and testing? Do you lack sufficient machines to test your multi-tier applications the right way? You're not alone. 

Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime. 

Setting clear expectations of your company and how you plan to achieve them is vital to your overall success. Read this white paper to learn how to effectively implement a goal management system by taking advantage of the best practices and methodologies inside.