Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Seven Questions to Determine if E-mail Archiving, Migration, or Both, Are Right for You by Quest Software, now a part of Dell April 12, 2011 - (Free Research) This Quest Software white paper discusses seven important questions you should ask before migrating to Microsoft Exchange - and how these questions can help you determine which solution will help to make your migration project exceptional.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact May 04, 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

Data Encryption 101: A Pragmatic Approach to PCI Compliance by Prime Factors, Inc. September 09, 2010 - (Free Research) The focus of this paper is to help you understand which specific security technologies and implementation models are appropriate, but first, let’s get a clear picture of what needs to be accomplished. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

10 Questions to Ask Before You Buy an Anti‐Spam Solution by WatchGuard Technologies, Inc. October 20, 2010 - (Free Research) With so many anti-spam products on the market, how can you be sure you're getting the best solution for your business network? With these ten critical questions as your guide, you can cut through the marketing hype and zero in on the key features and benefits that should guide your decision.  (WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 19, 2011 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

Storage Magazine August 2012 by SearchStorage.com August 01, 2012 - (Free Research) In the cover story of the August 2012 issue of Storage magazine, Chris Evans provides an overview on the SSD market in general and examines the emergence - and unique quirks you should know - of all-solid-state storage arrays. Explore the August 2012 issue of Storage Magazine Online to read other expert features.  (EZINE) READ ABSTRACT |

Improving Business by Improving Fax by Esker Inc. May 18, 2012 - (Free Research) Since faxing is at the core of most businesses, you need to ensure yours can rely on it at all times. Delayed or lost transmissions can send ripples through the supply chain. This paper will help you answer the pressing questions involved in evaluating your faxing system. Learn the impact it has on business processes, product selection and more.  (WHITE PAPER) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders January 2007 - (Free Research) Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making.  (WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google January 2009 - (Free Research) This analyst report presents a spreadsheet cost model to help you calculate your fully loaded on premise email costs and compare it against cloud-based alternatives.  (ANALYST REPORT) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google January 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Critical Capabilities for Mobile Application Development Platforms with Gartner and SAP by SAP America, Inc. April 2012 - (Free Research) Platforms for mobile application development are gaining popularity, but implementation is often complex, and there are several different types of vendors that provide them. Check out this Gartner report that rates the capabilities of B2E and B2C application development scenarios of vendors that provide development platforms for mobile apps.  (WHITE PAPER) READ ABSTRACT |

Going Green While Reducing Operational Costs by IBM January 2009 - (Free Research) Review this document based on an IBM/TechTarget Webcast entitled "Going Green While Reducing Operational Costs" to learn what experienced analyst Joe Clabby has to say about data centers and facilities.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Moving Email Management to the Cloud: Understanding IT Transitions by Mimecast August 2010 - (Free Research) During this Mimecast webinar, you'll gain an understanding of what to look for in a cloud services provider, learn how to identify your own IT transitions points related to their specific email environment, uncover how to address any potential internal security questions when transitioning to a cloud-based service, and more!  (WEBCAST) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor March 2009 - (Free Research) In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.  (EBOOK) READ ABSTRACT |

Oracle Customer Experience Revolution: Customer Case Studies by Oracle Corporation UK Ltd December 2012 - (Free Research) What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.  (RESOURCE CENTER)

CRM and Social Media by Infor December 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Why Your Current Service Desk is Failing Your Business, and What to Do About It by CA Technologies. September 2012 - (Free Research) Outdated service management platforms are a problem for many businesses, as they result in an excess of costs and complexity.  In today's business environment, a service desk update may be in order, and this resource outlines the requirements for a successful platform, along with questions to ask before making a purchase decision.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: 3 Reasons to Consider Google Apps by Google Apps January 2011 - (Free Research) Read this presentation transcript with John Buckholz, VP of IT, to learn how Google Apps compares to on premise and hosted Microsoft Exchange, how LCC migrated the company intranet from Microsoft Sharepoint to Google Sites, and more!  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps January 2011 - (Free Research) Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation March 2011 - (Free Research) Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.  (ANALYST REPORT) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

Virtualizing your Exchange Server: Fact vs. fiction by Microsoft December 2011 - (Free Research) Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book.  (EBOOK)

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.