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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Seven Questions to Determine if E-mail Archiving, Migration, or Both, Are Right for You by Dell Software

April 12, 2011 - (Free Research)
This Quest Software white paper discusses seven important questions you should ask before migrating to Microsoft Exchange - and how these questions can help you determine which solution will help to make your migration project exceptional. 
(WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact

May 04, 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 
(EBOOK) READ ABSTRACT |

Data Encryption 101: A Pragmatic Approach to PCI Compliance by Prime Factors, Inc.

September 09, 2010 - (Free Research)
The focus of this paper is to help you understand which specific security technologies and implementation models are appropriate, but first, let’s get a clear picture of what needs to be accomplished. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft

December 18, 2009 - (Free Research)
In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

10 Questions to Ask Before You Buy an Anti‐Spam Solution by WatchGuard Technologies, Inc.

October 20, 2010 - (Free Research)
With so many anti-spam products on the market, how can you be sure you're getting the best solution for your business network? With these ten critical questions as your guide, you can cut through the marketing hype and zero in on the key features and benefits that should guide your decision. 
(WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 19, 2011 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

How Improving Fax Can Optimize Business Processes by Esker Inc.

July 10, 2013 - (Free Research)
Since faxing is at the core of most businesses, you need to ensure yours can rely on it at all times. Delayed or lost transmissions can send ripples through the supply chain. This paper will help you answer the pressing questions involved in evaluating your faxing system. Learn the impact it has on business processes, product selection and more. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders

January 2007 - (Free Research)
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. 
(WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google

January 2009 - (Free Research)
This analyst report presents a spreadsheet cost model to help you calculate your fully loaded on premise email costs and compare it against cloud-based alternatives. 
(ANALYST REPORT) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google

January 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Going Green While Reducing Operational Costs by IBM

January 2009 - (Free Research)
Review this document based on an IBM/TechTarget Webcast entitled "Going Green While Reducing Operational Costs" to learn what experienced analyst Joe Clabby has to say about data centers and facilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Virtualizing your Exchange Server: Fact vs. fiction by SearchDataCenter.com

December 2011 - (Free Research)
Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book. 
(EBOOK) READ ABSTRACT |

Moving Email Management to the Cloud: Understanding IT Transitions by Mimecast

August 2010 - (Free Research)
During this Mimecast webinar, you'll gain an understanding of what to look for in a cloud services provider, learn how to identify your own IT transitions points related to their specific email environment, uncover how to address any potential internal security questions when transitioning to a cloud-based service, and more! 
(WEBCAST) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation

March 2011 - (Free Research)
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution. 
(ANALYST REPORT) READ ABSTRACT |

Loss from Legacy Call Center Infrastructure by Genesys

September 2013 - (Free Research)
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. 
(WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

The Use of Labelling and Protective Marking Technologies as a Legal Defence to Data Protection Law Breaches by Boldon James

July 2011 - (Free Research)
In 2010, the United Kingdom Information Commissioner’s Office (ICO) was given authority to issue a £500,000 fine and enact spot checks on government departments as part of the Data Protection Act 1998. In this white paper, Dr. Brian Bandey, Internet and Technology Law Expert, addresses some key questions about these mandates. 
(WHITE PAPER) READ ABSTRACT |

Exchange Insider E-Zine - Volume 4: The Exchange Migration Path Is Paved With Caution by Google

October 2010 - (Free Research)
Volume 4 of the Exchange Insider e-zine looks at how diminished budgets will affect IT pros’ migration plans in 2010—and where Exchange Server 2010 fits into their roadmaps. Also discover tools you need to troubleshoot mail flow issues and to tackle the perpetual question of how much security is needed for your Exchange environment. 
(EZINE)

Transform the Customer Experience with Pega CRM by Pegasystems

May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

What is the Value of Unified Communications? by SearchSecurity.com

November 2011 - (Free Research)
The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization? 
(EGUIDE) READ ABSTRACT |

Gaining credibility in the fight against spam by Symantec Hosted Services

March 2008 - (Free Research)
In this expert podcast, we look at what role reputation systems play in gaining credibility in the fight against spam. 
(PODCAST) READ ABSTRACT |

IBM Watson Engagement Advisor by IBM

November 2013 - (Free Research)
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. 
(WHITE PAPER) READ ABSTRACT |

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