This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems. 

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs. 

This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more. 

This exclusive report from Bloor Research analyzes today’s email security challenges, and the solutions best placed to overcome them. Explore 8 major players in the market that are poised to deliver top-notch email security. 

This paper outlines the five fundamentals for a successful FCR program. 

This paper outlines the benefits and challenges of collaboration. It offers a guide to implementing an integrated collaboration environment based on Microsoft SharePoint and Dell servers with Intel processors that is designed for performance, availability, and the changing requirements of an SMB poised for growth. 

Manual data entry can be cumbersome and time-consuming. This case study outlines how Wales & West Utilities successfully streamlined its SAP data loading and extraction process across multiple business areas. Discover how it uploaded over 750,000 transactions to save 2,284 working days over the course of just six months. 

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

This expert e-guide outlines steps to creating a more effective data quality strategy for more trusted business information and reveals top worst practices to avoid when planning and implementing your data quality and governance programs. 

Read this white paper to learn how a continuous quality assurance provides organizations with a comprehensive  approach to delivering technical and business quality.