General Pro Skills White Papers, General Pro Skills Software, General Pro Skills Research, Hardware and Services

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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10 Tech Skills That Are Heading the Way of the Dinosaur – 2012 by Global Knowledge

January 30, 2012 - (Free Research)

What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Technology Industry Survey 2012 by ComputerWeekly.com

October 21, 2011 - (Free Research)

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

(WHITE PAPER)

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IT hiring activity and salary changes for 2010 by ComputerWeekly.com

February 15, 2011 - (Free Research)

Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level.

(WHITE PAPER)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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How To Use Workflows In SharePoint by Global Knowledge

July 06, 2010 - (Free Research)

In this white paper, we will discuss how SharePoint workflows work and how you can implement them to improve existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Podcast: Designing of Desktop Virtualization Architecture by Dell and VMware

June 15, 2011 - (Free Research)

Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.

(PODCAST)

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Top Twelve Skills for 2012 by Global Knowledge

January 05, 2012 - (Free Research)

What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

(WHITE PAPER)

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What Every IT Manager Needs To Know About Project Management by Global Knowledge

May 01, 2009 - (Free Research)

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.

(WHITE PAPER)

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Management Skills for Every Leader by Global Knowledge

December 06, 2011 - (Free Research)

What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

(WHITE PAPER)

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The Network Evolution University: Securing the Next-Generation Network Classroom by SearchNetworking.com

November 02, 2011 - (Free Research)

This classroom highlights three main areas where networking pros should be re-evaluating security methods and taking advantage of improvements in security technologies.

(VIRTUAL SEMINAR)

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Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.

(E-LEARNING TUTORIAL)

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

(EGUIDE)

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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Presentation Transcript: Exchange 2010 Roadmap Series - Virtualization by Dell, Inc. and Intel

December 2009 - (Free Research)

Although virtualization boasts many benefits, you may be wondering if it can help your organization. In this transcript, expert Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy.

(PRESENTATION TRANSCRIPT)

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Presentation Transcript: Exchange 2010 Roadmap Series - Backup and Recovery by Dell, Inc. and Intel

December 2009 - (Free Research)

In this presentation transcript, featuring Exchange pro, Lee Benjamin, you'll learn how to improve backup and recovery of your Exchange environment. Discover the new features of Exchange 2010 to enhance your backup and recovery efforts. Find out what you should know about clustering and how to avoid common pitfalls.

(PRESENTATION TRANSCRIPT)

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2011 IT Skills and Salary Report by Global Knowledge

March 2011 - (Free Research)

This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change.

(WHITE PAPER)

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CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 2010 - (Free Research)

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

(WHITE PAPER)

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The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)

Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

(WHITE PAPER)

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Open Group technical document: IT Specialist Certification Accreditation Policy by ComputerWeekly.com

October 2010 - (Free Research)

A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.

(WHITE PAPER)

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Virtualizing your Exchange Server: Fact vs. fiction by Microsoft

December 2011 - (Free Research)

Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book.

(EBOOK)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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Equip technical staff with business expertise to get ahead by ComputerWeekly.com

December 2010 - (Free Research)

As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.

(WHITE PAPER)

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