Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

General Introduction to Microsoft® Exchange Server 2010 Sizing by Dell and Microsoft April 11, 2013 - (Free Research) Review this white paper to explore the latest architectural improvements in Exchange Server 2010 along with the sizing and server role considerations for this upgrade. In addition, learn more about deployment models and example hardware options.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Implementing Highly Available Data Protection with Veritas NetBackup by Symantec Corporation February 2008 - (Free Research) This paper looks at the components of a data protection system based on NetBackup and outlines a number of different configurations and solutions aimed at both reducing the risk of failure within a particular site and recovering from the loss of the site.  (WHITE PAPER) READ ABSTRACT |

How the Right Printer Can Make a Difference for Manufacturers by Intermec December 2012 - (Free Research) Producing the job tickets, component ID and product labels to provide this information is a growing challenge. This paper outlines the need to streamline the process with a proper printer and media.  (WHITE PAPER) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com April 2009 - (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.  (EBOOK) READ ABSTRACT |

Top 10 Mobile Application Risks by Veracode, Inc. May 2012 - (Free Research) <p>In this presentation, Veracode’s Vice President of Security Research, Chris Eng, will outline the Top 10 Mobile Application Risks, designed to educate developers and security professionals about the mobile application behavior – both maliciously- designed or inadvertent – putting users at risk.</p>  (WEBCAST) READ ABSTRACT |

Solutions to Meet Your PCI Compliance Needs by Hewlett-Packard Company April 2013 - (Free Research) Access this invaluable resource to discover 7 HP products that can enable business to meet Payment Card Industry (PCI) Data Security Standard (DSS) compliance regulations.  (WHITE PAPER) READ ABSTRACT |

PCI Compliance for IBM System i (AS/400) by PowerTech August 2008 - (Free Research) This whitepaper examines how the standard relates to the System i (AS/400). When applicable, specific operating systems commands and configuration settings are provided.  (WHITE PAPER) READ ABSTRACT |

Solutions to Meet Your PCI Compliance Needs by Hewlett-Packard Limited May 2012 - (Free Research) Access this invaluable resource to discover 7 HP products that can enable business to meet Payment Card Industry (PCI) Data Security Standard (DSS) compliance regulations.  (WHITE PAPER) READ ABSTRACT |

Enterprise Messaging That Is Agile, Simple, and Efficient: Deploy Microsoft Exchange Server 2010 on Cisco UCS by Insight April 2013 - (Free Research) The resource outlines a combined refresh and upgrade strategy for Exchange Server 2010 that improves efficiency and agility of your messaging environment while reducing costs and complexity by converging your email infrastructure.  (WHITE PAPER) READ ABSTRACT |

Internet PRESENCE Scenario for Microsoft SharePoint Server 2007 by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) This series of articles and accompanying poster is an end-to-end scenario that outlines how to plan, design, build, and maintain an enterprise's Internet presence Web site based on Microsoft Office SharePoint Server 2007. This scenario focuses on the design, creation, and deployment of an Internet presence site in a large enterprise.  (WHITE PAPER) READ ABSTRACT |

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies March 2008 - (Free Research) The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.  (WHITE PAPER) READ ABSTRACT |

Running IT as a Business: Seven Steps to Aligning IT with the Business by SAS Institute Inc. June 2011 - (Free Research) This white paper outlines the 7 steps to aligning IT with the business. Find out what they are and how they can help your business provide customer-driven results.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

Email Continuity: You don't know what you've got till it's gone by Symantec Hosted Services July 2008 - (Free Research) Because email is ubiquitous, necessary and convenient, it cannot be allowed to fail. This whitepaper looks at the value of email and outlines the issues and concerns of IT managers involved in managing and maintaining business-critical email systems.  (WHITE PAPER) READ ABSTRACT |

Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited June 2012 - (Free Research) This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.  (WHITE PAPER) READ ABSTRACT |

Oracle Customer Experience: The Public Sector Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.  (VIDEO)

Customer Experience for Commerce: Oracle Commerce Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.  (WHITE PAPER)

Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Drive Your Business With Predictive Analytics by SAS Institute Inc. June 2012 - (Free Research) This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more.  (WHITE PAPER) READ ABSTRACT |

Why Your Current Service Desk is Failing Your Business, and What to Do About It by CA Technologies. September 2012 - (Free Research) Outdated service management platforms are a problem for many businesses, as they result in an excess of costs and complexity.  In today's business environment, a service desk update may be in order, and this resource outlines the requirements for a successful platform, along with questions to ask before making a purchase decision.  (WHITE PAPER) READ ABSTRACT |

Podcast: Why SSL Security Matters by Thawte Inc. February 2013 - (Free Research) Download this podcast for an overview of Secure Sockets Layer, why you should use it, and what you need to do to defend yourself against common SSL attacks.  (PODCAST) READ ABSTRACT |

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