As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this presentation transcript, featuring Exchange pro, Lee Benjamin, you'll learn how to improve backup and recovery of your Exchange environment. Discover the new features of Exchange 2010 to enhance your backup and recovery efforts. Find out what you should know about clustering and how to avoid common pitfalls. 

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time. 

This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization. 

Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses. 

<p>With so many attack techniques and vectors in addition to emerging technologies, traditional antimalware methods cannot keep up. This videocast takes a look at malware today including how attackers are getting in, and offers expert insight into architectural options for malware prevention and how to build an approach that best fits.</p> 

As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of. 

There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.