General Interactive Record White Papers, General Interactive Record Software, General Interactive Record Research, Hardware and Services

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Information Governance Online Symposium: Applying GARP® to SharePoint 2010 Governance Classroom by SearchCompliance.com

November 14, 2011 - (Free Research)

In this four-part classroom, learn from Monica Crocker, Corporate Records Manager at Land O'Lakes, as she explains the information governance benefits and opportunities of SharePoint 2010.

(VIRTUAL SEMINAR)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Winshuttle Pays Off for HR Department at Southwark Council by Winshuttle, LLC

May 29, 2012 - (Free Research)

Human resources (HR) departments in large companies often struggle with keeping track of employees and paperwork while maintaining efficiency. Read this brief case study to discover how you can improve efficiency by minimizing SAP data entry in the HR department with the help of Winshuttle Transaction, an automated data entry system.

(CASE STUDY)

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Exchange Insider E-Zine vol. 13 – Everything you need to know about Exchange Online retention policies by SearchExchange.com

April 20, 2012 - (Free Research)

In this expert e-zine, explore the numerous benefits of Exchange Online retention policies as well as the PowerShell script necessary to manage and implement them. In addition, discover techniques to repair Outlook Web App 2010, new tools from the Microsoft Exchange team, and the latest Exchange updates.

(EZINE)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Digital Document Delivery and Management: Achieving Compliance, Security and Improved Patient Care by OpenText

April 18, 2012 - (Free Research)

This resource explores how, by integrating fax-based information delivery with EHR systems, today's hospitals will not only increase efficiency and reduce operating costs, but will also be able to meet strict compliance regulations like HIPAA and HITECH.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Wales & West Utilities Distributes Data Entry Savings Across the Company with Winshuttle by Winshuttle, LLC

March 21, 2012 - (Free Research)

Manual data entry can be cumbersome and time-consuming. This case study outlines how Wales & West Utilities successfully streamlined its SAP data loading and extraction process across multiple business areas. Discover how it uploaded over 750,000 transactions to save 2,284 working days over the course of just six months.

(CASE STUDY)

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Interactive Threat Analysis: Deeper Network Visibility for Better Protection

by RSA, The Security Division of EMC

March 29, 2012 - (Free Research)

NetWitness Investigator is an interactive threat analysis application that enables a deeper level of visibility with full packet capture and session analysis. Download this freeware version now to begin analyzing your network traffic and mitigating risks today.

(DOWNLOAD)

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Essential email security: Bloor Research Report by Mimecast

April 27, 2012 - (Free Research)

This exclusive report from Bloor Research analyzes today’s email security challenges, and the solutions best placed to overcome them. Explore 8 major players in the market that are poised to deliver top-notch email security.

(ANALYST REPORT)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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BlueNET Technologies, see how a yacht chartering company can analyze its revenue and reservations using interactive dashboards by IBM

January 24, 2012 - (Free Research)

Watch this brief virtual seminar and learn how a yacht chartering company can analyze its revenue and reservations using interactive dashboards.

(VIRTUAL SEMINAR)

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Attain Insight, See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis. by IBM

October 31, 2011 - (Free Research)

See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis.

(PRODUCT DEMO)

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Change++: See how a hotel finance manager gained new business insights using interactive dashboards to improve performance. by IBM

October 28, 2011 - (Free Research)

See how a hotel finance manager gains new business insights using interactive dashboards to improve performance.

(WEBCAST)

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Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.

March 28, 2012 - (Free Research)

Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.

(VIRTUAL SEMINAR)

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Using Deduplication in Backup Systems – Interactive Resource Center by Quantum Corporation

October 15, 2010 - (Free Research)

Data Deduplication has gained a lot of traction in the backup and recovery world over the past few years. This interactive classroom features exclusive lessons designed to get IT administrators up to speed on this technology and how it affects the entire IT market.

(VIRTUAL SEMINAR)

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Quantum Interactive Classroom: Dedupe for Backup by Quantum Corporation

May 25, 2010 - (Free Research)

This interactive classroom features exclusive expert content designed to get IT administrators up to speed on deduplication. The classroom includes a video that explores the different types of deduplication and how these technologies help IT pros optimize and enhance already existing storage infrastructures.

(VIRTUAL SEMINAR)

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Server Virtualization Basics Interactive Classroom by Dell and VMware

September 16, 2011 - (Free Research)

This comprehensive interactive classroom explores what you need to know about server virtualization, and provides insights, analyses, and answers to FAQs.

(VIRTUAL SEMINAR)

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Advanced Server Virtualization Interactive Classroom by Dell and VMware

March 15, 2011 - (Free Research)

It's easy to get started with virtualization, but it takes a lot of work to create a true virtual infrastructure. The Advanced Server Virtualization Interactive Classroom covers these steps -- and some pitfalls you may encounter along the way.

(RESOURCE CENTER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research)

This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

(WHITE PAPER)

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