This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits. 

Manufacturers have specific instructions for the care of magnetic tape cartridges, which differ from tape technology to tape technology. It's important to follow those instructions in addition to the general suggestions presented here. Read this tutorial now to find out so much more. 

Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM). 

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more. 

Discover how you can avoid common pitfalls and successfully integrate SharePoint with Exchange to simplify business communication and collaboration at your company. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today. 

Discover how you can successfully integate SharePoint and Exchange to enhance business communication and collaboration in this expert webcast. 

This exclusive report from Bloor Research analyzes today’s email security challenges, and the solutions best placed to overcome them. Explore 8 major players in the market that are poised to deliver top-notch email security. 

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. 

Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.