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SAP Managed Services Survey Findings by ComputerWeekly.com July 05, 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services.  (WHITE PAPER) READ ABSTRACT |

X-Force Mid-Year Trend Report by IBM January 11, 2012 - (Free Research) This report provides statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity.  (ANALYST REPORT) READ ABSTRACT |

Collaboration: Working Together Means Working Smarter by Dell, Inc. and Intel January 08, 2010 - (Free Research) Think about the ways your business could perform better if your employees were connected to each other and to your data. This article tackles some typical business collaboration challenges and how servers can help conquer them.  (JOURNAL ARTICLE) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company) August 2006 - (Free Research) Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.  (WHITE PAPER) READ ABSTRACT |

Service. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer.  (WHITE PAPER) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.  (EBOOK) READ ABSTRACT |

CRM Sheds Light on Tommy Bahama Customers by Infor CRM January 2012 - (Free Research) Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.  (WHITE PAPER) READ ABSTRACT |

The Case for Third Party Archiving in Microsoft Exchange Server 2010 by Google Apps January 2011 - (Free Research) Content provided by Google. Do you send and store important business records in email? Do you need ready access to this content for a variety of reasons? If the answer to any of these questions is “Yes,” then you will need an archiving system that will preserve this information and make it available when needed.  (WHITE PAPER) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM January 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).  (EBOOK) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com February 2012 - (Free Research) This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.  (EBOOK) READ ABSTRACT |

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration.  (WHITE PAPER) READ ABSTRACT |

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.  (WHITE PAPER) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.  (WHITE PAPER) READ ABSTRACT |

Digital Content Will Grow 40x by 2020 - Are You Prepared? by DataDirect Networks November 2011 - (Free Research) This paper examines how media organizations are deploying DataDirect Networks (DDN) solutions to solve operational challenges and capitalize on new streams of revenue.  (WHITE PAPER) READ ABSTRACT |

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.  (WHITE PAPER) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.  (WHITE PAPER) READ ABSTRACT |

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM January 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.  (WHITE PAPER) READ ABSTRACT |

Assessment Cross-Channel Experience Assessment by IBM November 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.  (WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation April 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.  (VIDEO) READ ABSTRACT |

Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) July 2006 - (Free Research) This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism.  (ANALYST REPORT) READ ABSTRACT |

E-Organizing for Busy Project Managers by Global Knowledge Network, Inc. June 2005 - (Free Research) Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.  (WHITE PAPER) READ ABSTRACT |

The 2008 Hosted Exchange Server Buyers Guide by Bsafe Information Systems November 2008 - (Free Research) This paper provides hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success.  (WHITE PAPER) READ ABSTRACT |

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