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SAP Managed Services Survey Findings by ComputerWeekly.com

July 05, 2010 - (Free Research)

During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services.

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Case Study: North York General Hospital Doubles Storage Performance: Cutting Costs and Simplifying Management by Standardizing on IBM XIV by IBM

August 22, 2011 - (Free Research)

This case study details how North York General Hospital's implementaiton of the IBM XIV Storage Systemen helped them reduce rackspace requirements and cut data center hosting costs. They now have a fast, resilient and flexible storage architecture that will support their mission-critical IT systems for years to come.

(CASE STUDY)

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Medtronic Improves Productivity by Using Winshuttle for Large-Scale Data Transfer by Winshuttle, LLC

March 14, 2012 - (Free Research)

This case study outlines how Medtronic, the largest medical technology company in the world, successfully managed to transfer large amounts of data from Excel to SAP with minimal error or SAP downtime. Read this paper to learn how Medtronic achieved its user productivity goals for maximum business gain.

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Case Study: Banking on a Winner by ESET

March 28, 2011 - (Free Research)

This case study is about the implementation of the ESET NOD32 Antivirus into the Chicopee Savings Bank. The Case Study asks the Senior Vice President of Information Technology about her experience searching for a new security solution, choosing this one, and how well it integrated into her system.

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Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited

June 01, 2012 - (Free Research)

This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.

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Wales & West Utilities Distributes Data Entry Savings Across the Company with Winshuttle by Winshuttle, LLC

March 21, 2012 - (Free Research)

Manual data entry can be cumbersome and time-consuming. This case study outlines how Wales & West Utilities successfully streamlined its SAP data loading and extraction process across multiple business areas. Discover how it uploaded over 750,000 transactions to save 2,284 working days over the course of just six months.

(CASE STUDY)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

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Phoenix Sky Harbor International Airport by Esri

March 13, 2012 - (Free Research)

Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities.

(CASE STUDY)

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Increasing Customer Loyalty: Connected Intelligence & Loyalty by Hewlett-Packard Limited

June 01, 2012 - (Free Research)

Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.

(WEBCAST)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

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Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM

October 24, 2011 - (Free Research)

In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.

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Combating Spam: Building a Business Case for Anti-Spam Technology by KnowledgeStorm Webinars (E-mail this company)

September 24, 2004 - (Free Research)

The following KnowledgeStorm Webinar focuses on Enterprise Spam filtering and how to combat spam. Featuring expert commentary from Nucleus Research analyst Shruti Yadav, the Webinar offers advice to organizations grappling with the growing problem of spam. Duration- 60 minutes.

(WEBCAST)

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The Next Generation Of Knowledge Worker Processes Will Dominate Enterprises by IBM

October 13, 2010 - (Free Research)

This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes.

(WHITE PAPER)

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Increasing the efficiency of case file coordination in social services by IBM

June 15, 2011 - (Free Research)

Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

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Advanced Case Management: Making its Mark on Key Government Sectors by IBM

May 10, 2012 - (Free Research)

Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.

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The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge

May 25, 2010 - (Free Research)

Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.

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Optimizing insurance claim management for successful outcomes by IBM

October 19, 2011 - (Free Research)

Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.

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Advanced Case Management for Smarter Energy and Utilities by IBM

October 23, 2010 - (Free Research)

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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CW+: Quocirca Report: Building a case for data centre infrastructure management by ComputerWeekly.com

July 29, 2010 - (Free Research)

Measuring, monitoring and maintaining a data centre has often been viewed as a purely technical project. Business value can be significant - and explaining this can unlock budget for DCIM investments.

(WHITE PAPER)

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Advanced case management solutions for smarter decision making in banking by IBM

October 12, 2011 - (Free Research)

Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Overcoming 21st Century healthcare challenges by IBM

March 16, 2012 - (Free Research)

In this session, you will learn how IBM Enterprise Content Management capabilities such as IBM Case Manager and IBM Content Analytics work in an integrated manner to ensure complete co-ordination of patient information as well as how that information can be analyzed to derive trends and / or potential treatment conflicts.

(WEBCAST)

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Sun World International: A case study in smarter planet leadership by IBM

May 22, 2012 - (Free Research)

This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre.

(CASE STUDY)

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Buyer’s Checklist: Scale-out storage systems by SearchStorage.com

May 08, 2012 - (Free Research)

Scale-out NAS systems can accommodate data growth simply by adding more capacity resources; and processing power can be increased as needed.

(WHITE PAPER)

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