General Help Services White Papers, General Help Services Software, General Help Services Research, Hardware and Services

Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.

May 22, 2012 - (Free Research)

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more.

(WHITE PAPER)

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General Backup Purchasing Considerations by Quantum Corporation

December 2008 - (Free Research)

This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more.

(WHITE PAPER)

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Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited

June 2012 - (Free Research)

This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Faxing out of SAP Without Software, Hardware, or Risk by Esker Inc.

September 2009 - (Free Research)

This webinar takes a look at on-demand faxing-as-a-service that's fully integrated with SAP solutions. Learn how this solution allows you to automate faxing of documents directly from SAP applications through a service hosted by Esker. You will learn the many values of this solution.

(WEBCAST)

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Delivering Efficiency: Streamlining Pick-Up and Delivery in the Post & Parcel Industry by Intermec

May 2011 - (Free Research)

Today’s post and parcel organizations have been drastically affected in recent years by rising costs and shifting requirements. This white paper discusses an error-reducing solution that eliminates costly, advancement barring problems and can help the postal workforce experience increased efficiency and productivity.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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The 2008 Hosted Exchange Server Buyers Guide by Bsafe Information Systems

November 2008 - (Free Research)

This paper provides hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success.

(WHITE PAPER)

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Winshuttle Powers Mass Uploads of HR Data at Centrica by Winshuttle, LLC

May 2012 - (Free Research)

Read this white paper to learn about an energy company that leveraged an automated data entry system to quickly upload non-payroll contractor and third-party supplier information into SAP.

(CASE STUDY)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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SaaS: Threat mitigation from the cloud by Mimecast

April 2012 - (Free Research)

Discover how outsourcing your email security to the cloud can enhance your overall security strategy while decreasing management costs and increasing availability. Explore the key advantages of Security-as-a-Service in this essential resource.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America, Inc.

June 2008 - (Free Research)

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.

(WHITE PAPER)

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Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

April 2012 - (Free Research)

<p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>

(WHITE PAPER)

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Case Study: North York General Hospital Doubles Storage Performance: Cutting Costs and Simplifying Management by Standardizing on IBM XIV by IBM

August 2011 - (Free Research)

This case study details how North York General Hospital's implementaiton of the IBM XIV Storage Systemen helped them reduce rackspace requirements and cut data center hosting costs. They now have a fast, resilient and flexible storage architecture that will support their mission-critical IT systems for years to come.

(CASE STUDY)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Consolidate Fax to Cut Costs and Ensure Reliable Communications by OpenText

August 2010 - (Free Research)

<p>This whitepaper explores how fax consolidation can help business stretch their IT dollars farther while maintaining the services that support their business processes and revenue generation.</p>

(WHITE PAPER)

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