Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

ESG: No Compromise for Unstructured Data by BlueArc Corp. March 2008 - (Free Research) In this paper learn about the Titan 3000, which builds upon BlueArc's ability to derive astounding capacity and performance numbers from its unique architecture. It is another significant step up for BlueArc and the Titan family. (WHITE PAPER) READ ABSTRACT |

Finance, Supply Chain Management System Saves Auto Parts Manufacturer U.S.$750,000 by Microsoft Dynamics. June 2008 - (Free Research) Canadian General-Tower (CGT) is a Canadian auto parts manufacturer that produces vinyl fabric and interior trim products for approximately 85 percent of cars and light trucks produced in North America (VIDEOCAST)

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT)

High Performance Computing Breakthrough: HP ProLiant BL2x220c Blade Server by Hewlett Packard Company and Intel August 2008 - (Free Research) View the HP ProLiant BL2x220c: HPC Breakthrough Webcast and find out how HP's new, high density, energy efficient solution can help you achieve the best performance by any metric (per watt, per square foot, per dollar) (VIDEOCAST) READ ABSTRACT |

Pennsylvania Toy Company Finds Software Customizations Child’s Play with M1 by Bowen & Groves May 2008 - (Free Research) M1 allows Smethport to create three separate M1 systems: two sales companies – Lauri Toy and Smethport Toy – and a manufacturing company to sell products to both organizations. (CASE STUDY) READ ABSTRACT |

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

EasySpooler by ROC Software ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.  (SOFTWARE PRODUCT)

10 Questions to Determine If You Need to Replace Your Fax Machines with Fax Server Software by Captaris February 2008 - (Free Research) Learn about a secure, efficient way to send and receive documents from virtually any application. Discover how replacing your organization?s fax machines with fax server software can help reduce costs and minimize risk. (WHITE PAPER) READ ABSTRACT |

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company) M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.  (SOFTWARE PRODUCT)

F5 Security Solutions for Messaging Systems by F5 Networks (E-mail this company) November 2007 - (Free Research) Organizations today depend heavily on applications like email to increase productivity & reduce the cost of doing business. These applications must be fast, available & secure in order to accommodate a geographically dispersed world of employees. This document provides a quick view of how F5 solutions can help make your email more secure. (WHITE PAPER) READ ABSTRACT |

Mail Attender® for Exchange - Mailbox, PST and Public Folder Management by Sherpa Software (E-mail this company) Mail Attender® for Exchange is a scalable content management tool. Administrators can manage information in mailboxes, PST files, desktop/servers and public folders to enforce policy, compliance, and storage quotas. Offers comprehensive statistical reporting capabilities. Free Trial Download  (SOFTWARE PRODUCT)

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

Email Management Services (EMS™) by MessageOne, Inc. July 2008 - (Free Research) Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-Discovery, and storage management. (WHITE PAPER) READ ABSTRACT |

All-In-One Email Security Reduces Spam and IT Administration Time by Sunbelt Software. August 2008 - (Free Research) This case study reveals how Roberts Wesleyan College deployed Ninja, a software-based e-mail security solution, to reduce IT administration time. (WHITE PAPER) READ ABSTRACT |

Best Practices in Establishing the Business Case for Compensation Management by Plateau System LTD. June 2008 - (Free Research) In today’s unpredictable business climate, it is especially obvious that compensation is an investment - typically the organization’s largest single expense - worth managing effectively. (WHITE PAPER) READ ABSTRACT |

Marketing Finance System (MFS): Automate Core Marketing Operations Processes by Aprimo, Inc. June 2008 - (Free Research) This paper will describe core processes which are critical to fully leverage an MFS application. (ANALYST REPORT) READ ABSTRACT |

Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company) Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.  (SOFTWARE PRODUCT)

Aligning Strategy with Execution - the Secret to Success by Metastorm January 2008 - (Free Research) This white paper explores a platform that aligns business strategy, analysis and execution, ensuring that the requirements of both business and IT stakeholders are met in day to day operations. (WHITE PAPER) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company) August 2006 - (Free Research) Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error. (WHITE PAPER) READ ABSTRACT |

Achieving Service-Level Compliance with Business-Critical Applications by Quest Software, Inc April 2008 - (Free Research) This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti… (WHITE PAPER) READ ABSTRACT |

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP)

Email Creative That Works: An Evaluation of Opens and Click Rates Associated with Various Creative Elements by Silverpop Systems Inc. August 2008 - (Free Research) To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates. (WHITE PAPER) READ ABSTRACT |

Auditing: What You Need to Know by SC Magazine (E-mail this company) December 2006 - (Free Research) All companies must go through a formal auditing process to ensure they're meeting various compliance demands. In theory, this exercise will help them understand where their security holes are and how to make appropriate improvements. But how do companies ensure their auditors understand specific IT security issues and requirements? We find out. (WEBCAST) READ ABSTRACT |

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