General Best White Papers, General Best Software, General Best Research, Hardware and Services

General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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How to Implement an Effective SharePoint Governance Plan by AvePoint, Inc.

September 15, 2011 - (Free Research)

This white paper outlines the need for governance in an organization and how SharePoint can help achieve a successful governance plan. Topics discussed include: why implement a governance plan, how to implement a plan and best practices.

(WHITE PAPER)

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E-Guide: Evaluating a Data Deduplication Product for Data Backup and Recovery by Quantum Corporation

July 21, 2010 - (Free Research)

Such a wealth of deduplication options in the storage market place provides ample choices, but it can also lead to some confusion. Download this e-guide to educate yourself and co-workers about deduplication technology in general, and specifically how to choose the best solutions to meet your business demands.

(EGUIDE)

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Best and Worst Practices for Exchange email archiving by Metalogix

March 29, 2012 - (Free Research)

In this expert e-guide, discover the best and worst practices for email archiving, and review an essential checklist for ensuring that Exchange archives remain compliant.

(EGUIDE)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Social Media in Investment Management White Paper by Advent Software, Inc

December 05, 2011 - (Free Research)

View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more.

(WHITE PAPER)

Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.

(WHITE PAPER)

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Post-Migration Best Practices: Exchange Environment Operation by Quest Software

April 2011 - (Free Research)

In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know.

(WHITE PAPER)

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Best Practices for Unified Communications Migrations and Management by Quest Software

March 2012 - (Free Research)

There are many options when it comes to a migration: Office 365, on-premises, or a hybrid environment. In this webcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration," discusses migration strategies and best practices that can save your organization time and money in your next migration project.

(WEBCAST)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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E-Brief: Virtualizing Exchange Server 2010 by Dell, Inc. and Intel

May 2012 - (Free Research)

Gain best practices and expert advice for virtualizing Exchange Server 2010 in this e-brief. Find out how you can avoid common pitfalls and maximize the performance of your mail server.

(EBRIEF)

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Big Data and its Impact on Data Warehousing by Talend

May 2012 - (Free Research)

Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems.

(EBOOK)

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Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

April 2012 - (Free Research)

<p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>

(WHITE PAPER)

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Chapter 5: Exchange 2010: Keeping Up Appearances by Dell, Inc. and Intel

August 2011 - (Free Research)

Keeping Exchange Server 2010 running at full torque requires diligent management and administration. This chapter examines some of the most common performance issues and explains how to mitigate them. Exchange MVP Andy Grogan also details best practices you should follow to prevent any performance setbacks.

(EBOOK)

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Best practices when migrating to Exchange 2010 from Exchange 2003 by Dell, Inc. and Intel

December 2010 - (Free Research)

Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this podcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.

(PODCAST)

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Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc.

October 2009 - (Free Research)

This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems.

(WHITE PAPER)

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Designing of Desktop Virtualization Architecture by Dell and VMware

June 2011 - (Free Research)

IT pros have a general understanding of virtual desktop infrastructures. But when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This webcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.

(VIDEO)

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Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited

June 2012 - (Free Research)

This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.

(WHITE PAPER)

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Spear Phishing & Today's Cyber Attacks by Bit9, Inc.

May 2012 - (Free Research)

While security pros try their best to educate and enforce policy, hackers are working tirelessly to gain your users' trust. This podcast, featuring Bit9's CTO Harry Sverdlove, discusses how to protect against the most common technique used in today's targeted attacks – spear phishing.

(PODCAST)

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Solutions to Meet Your PCI Compliance Needs by Hewlett-Packard Limited

May 2012 - (Free Research)

Access this invaluable resource to discover 7 HP products that can enable business to meet Payment Card Industry (PCI) Data Security Standard (DSS) compliance regulations.

(WHITE PAPER)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Essential email security: Bloor Research Report by Mimecast

April 2012 - (Free Research)

This exclusive report from Bloor Research analyzes today’s email security challenges, and the solutions best placed to overcome them. Explore 8 major players in the market that are poised to deliver top-notch email security.

(ANALYST REPORT)

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Transforming spreadsheets: planning, budgeting and forecasting for midsize companies by IBM

February 2012 - (Free Research)

Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment.

(WHITE PAPER)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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