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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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Best Practices for Migrating SAP Environments by Sun Microsystems, Inc.

June 22, 2009 - (Free Research)
This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Enterprise-- Part 1: Capturing the Cloud by IBM

September 21, 2010 - (Free Research)
Read this article from IBM to discover the details behind the definition: cloud computing is an all-inclusive solution in which all computing resources (hardware, software, networking, storage, and so on) are provided rapidly to users as demand dictates. 
(WHITE PAPER) READ ABSTRACT |

Gartner: HTML5 and the journey to the modern web by ComputerWeekly.com

July 31, 2012 - (Free Research)
Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later. 
(ANALYST BRIEF) READ ABSTRACT |

Testing Embedded Systems: Do You Have the GuTs for It? by IBM Software Group

March 2008 - (Free Research)
This article is a general introduction to the testing of embedded systems, and will be followed over the course of the year by more articles focusing on some of the topics discussed. 
(WHITE PAPER) READ ABSTRACT |

Cloud computing for the enterprise: Part 1: Capturing the cloud by IBM

May 2011 - (Free Research)
This article discusses cloud computing in general, then dissects the layers of the cloud, presents the different cloud types, along with their benefits and drawbacks, and explains why this movement is important for enterprise developers. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc.

December 2011 - (Free Research)
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program. 
(WHITE PAPER) READ ABSTRACT |

SAP Managed Services Survey Findings by ComputerWeekly.com

July 2010 - (Free Research)
During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. 
(WHITE PAPER) READ ABSTRACT |

What's New in Enterprise Search in SharePoint 2010 by Microsoft Corporation India Pvt Ltd

November 2009 - (Free Research)
Microsoft SharePoint Server 2010 offers all of the enterprise search features and functionality that are in Microsoft Office SharePoint Server 2007 and provides many new enterprise search capabilities. This article summarizes the new enterprise search features and functionality in SharePoint Server 2010. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to SharePoint Server 2010 by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
The articles in this guide help you plan for and perform an upgrade from Microsoft Office SharePoint Server 2007 to SharePoint Server 2010. 
(EGUIDE) READ ABSTRACT |

Technical diagrams of SharePoint 2010 Architecture by Microsoft Corporation India Pvt Ltd

November 2009 - (Free Research)
This article contains a number of technical diagrams describing Microsoft SharePoint Server 2010 features, upgrade considerations, and benefits. Many of these resources are visual representations of recommended solutions. They include poster-sized documents available in formats including Microsoft Office Visio 2007 files, PDF files, and XPS files. 
(WHITE PAPER) READ ABSTRACT |

Internet PRESENCE Scenario for Microsoft SharePoint Server 2007 by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research)
This series of articles and accompanying poster is an end-to-end scenario that outlines how to plan, design, build, and maintain an enterprise's Internet presence Web site based on Microsoft Office SharePoint Server 2007. This scenario focuses on the design, creation, and deployment of an Internet presence site in a large enterprise. 
(WHITE PAPER) READ ABSTRACT |

Agile Tools: The Good, the Bad and the Ugly by TargetProcess, Inc.

August 2008 - (Free Research)
This article explains various approaches for agile project management and provide comparisons between the simplest tools (index cards and whiteboards), spreadsheets, traditional project management software and agile project management software. 
(WHITE PAPER) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM

January 2012 - (Free Research)
This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 
(EGUIDE) READ ABSTRACT |

How To Migrate Your Data In Seven Steps by SAS

March 2009 - (Free Research)
Historically, data migration projects have had a tendency to fail. According to Bloor Research, as many as 60 percent do not succeed. How can you prevent failure when migrating your data? Follow this seven-step process, then download the SAS white paper at the end of this article to learn more. 
(ANALYST REPORT) READ ABSTRACT |

What's your Customer Experience Advantage? by SAP America, Inc.

March 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Creating Options by Oracle Corporation

January 2010 - (Free Research)
Read this collection of journal articles to learn a variety of approaches to creating options for business success, even in the face of scarce resources. 
(JOURNAL ARTICLE) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

McAfee Security Journal by McAfee, Inc.

December 2008 - (Free Research)
This edition of the McAfee Security Journal focuses on social engineering, the psychology of decision making, and elementary social psychology to analyze why people fall for social engineering without perceiving the deception. 
(WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Selecting an ERP Solution: A Guide by Infor

November 2008 - (Free Research)
This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. 
(WHITE PAPER) READ ABSTRACT |

Global Threat Trends: October 2010 by ESET

November 2010 - (Free Research)
Read this month's Global Threat Trends to learn about the top 10 security threats in October. Discover what’s new on the cyber front and get an inside look at this year's eCity Symposium, and more! 
(WHITE PAPER) READ ABSTRACT |

Antimalware E-Guide by Sunbelt Software

June 2007 - (Free Research)
This E-Guide from SearchEnterpriseDesktop.com and Sunbelt Software defines the malware problem, discusses the enhancements and gaps in Windows Vista and offers some suggestions of how to remove malware from windows systems. 
(EGUIDE) READ ABSTRACT |

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