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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies

October 21, 2009 - (Free Research)
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Planning, Deploying and Managing Enterprise VoIP by CA Technologies.

April 2008 - (Free Research)
The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP. 
(WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

What's your Customer Experience Advantage? by SAP America, Inc.

March 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

The Strategic Advantage of Cloud-Based Email and Blackberry Services by USA.NET, Inc.

September 2009 - (Free Research)
Hosted Exchange with Hosted BlackBerry® Services can provide significant strategic advantages to organizations that rely heavily on messaging and mobile functionality. This Osterman Research paper describes the reasons why IT organizations should seriously consider taking a strategic step forward by using these cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Gaining Cloud Fax Advantages with SAP Systems by Esker Inc.

December 2010 - (Free Research)
Adoption of cloud services for fax communnication has steadily increased as organizations seek to reduce costs, simplify their IT landscapes and streamline processes. Companies looking to integrate fax with their SAP applications no longer have to choose between efficiency, cost and functionality. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

7 Ways to Optimize Project Team Productivity: Using Customizable Web-based Software to Your Business Advantage by Intuit QuickBase

November 2008 - (Free Research)
This paper explains seven ways that we can optimize project team productivity with customizable, Web-based project management applications, by taking advantage of easy-to-learn, easy-to-use software. 
(WHITE PAPER) READ ABSTRACT |

Virtualization for Dummies eBook by SearchDataCenter.com

May 2011 - (Free Research)
Virtualization doesn't have to break your back or your business's bank account.  Virtualization for Dummies explores the ins and outs of enterprise virtualization as well as the basics of general virtualization applications, migrations, and best practices. Get informed, no matter what virtualization solution you choose. 
(EBOOK) READ ABSTRACT |

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc.

November 2011 - (Free Research)
CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage. 
(EGUIDE) READ ABSTRACT |

KVM: Hypervisor Security You Can Depend On by Red Hat & IBM

February 2012 - (Free Research)
Implementing secure virtual and cloud environments is a major concern for businesses. Discover how KVM hypervisors provide the security businesses need with features such mandatory access control and hardware-based isolation, and compare its performance against other general-purpose x86 hypervisors. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Using Reputation-based Anti-Spam Services for Email Security by IronPort Systems

February 2009 - (Free Research)
This white paper discusses the origins of IP reputation services; test results on Cisco IronPort's own reputation service, SenderBase; best practices in using reputation services; and the ROI of reputation services. 
(WHITE PAPER) READ ABSTRACT |

Big Data and its Impact on Data Warehousing by Talend

May 2012 - (Free Research)
Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems. 
(EBOOK)

The Advantages of a Hosted Security Model by Websense, Inc.

June 2008 - (Free Research)
Learn how organizations today are responding to new types of email threats. This white paper discusses how a hosted security is now a viable solution for organizations and is increasingly deployed to ensure better security and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry

February 2009 - (Free Research)
Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. 
(CASE STUDY) READ ABSTRACT |

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM

March 2008 - (Free Research)
This paper explains how to excel at customer service using the best tools for the task. 
(WHITE PAPER)

E-guide: Data integration tips for a complex data landscape by IBM

March 2014 - (Free Research)
Growing data volumes can hinder efforts of large-scale data integration. In this exclusive e-guide, get advice from Rob Karel, a former Forrester Research Inc. analyst, and other experts on how to handle the integration process, despite the complexities brought on by big data and a growing number of information sources. 
(EGUIDE) READ ABSTRACT |

Making the business case for dynamic case management by IBM

November 2011 - (Free Research)
To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it. 
(EBOOK)

Mid-Market CEO Study by IBM

July 2008 - (Free Research)
Explore the study, The Enterprise Of The Future: Implications For Midsize Organizations, to learn about the core traits shared by these successful midsize organizations. 
(WHITE PAPER) READ ABSTRACT |

The Perfect Storm - Why Now Is The Time For Open Source by Red Hat and Intel

June 2009 - (Free Research)
Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions. 
(WHITE PAPER) READ ABSTRACT |

International Procurement Center: Increasing Efficiency and Maximizing Profitability by E2open

January 2009 - (Free Research)
This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability. 
(WHITE PAPER) READ ABSTRACT |

Email Security- The IBE Architectural Advantage by Voltage Security, Inc.

April 2012 - (Free Research)
This resource examines the challenges of securing business communication and how to overcome it. View now to explore the shortcomings of existing encryption solutions, key requirements for ubiquitous secure business communication, how Identity-based encryption (IBE) meets these requirements, and more. 
(WHITE PAPER) READ ABSTRACT |

IT Handbook: Offsite Messaging Decisions for the Exchange Admin by SearchDataCenter.com

November 2011 - (Free Research)
Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea? 
(EBOOK) READ ABSTRACT |

Security Big Data: Preparing for a Big Data Collection Implementation by SearchSecurity.com

June 2013 - (Free Research)
This expert e-guide from SearchSecurity.com offers realistic advice to help your enterprise information security team understand what technology and processes must be in place in order to properly and securely take advantage of big data. 
(EBOOK) READ ABSTRACT |

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