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eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation

January 14, 2009 - (Free Research)
Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. 
(EBOOK) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Analysts on CRM: How mobile, social, analytics are reshaping strategies by IBM

March 24, 2014 - (Free Research)
In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now. 
(EGUIDE) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 07, 2012 - (Free Research)
This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. 
(EGUIDE) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Gartner Magic Quadrant reveals fragmented social CRM market by Infor CRM

February 08, 2012 - (Free Research)
This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM. 
(EGUIDE) READ ABSTRACT |

CRM guide: How social is changing the strategy by IBM

February 24, 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools by DataFlux Corporation

July 2010 - (Free Research)
DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market. 
(ANALYST REPORT) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com

June 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc.

January 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 
(EGUIDE) READ ABSTRACT |

E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM

December 2010 - (Free Research)
In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less. 
(EBOOK) READ ABSTRACT |

Gartner: Best practices for I&O for cloud-readiness by ComputerWeekly.com

January 2013 - (Free Research)
Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. 
(ANALYST BRIEF) READ ABSTRACT |

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com

January 2011 - (Free Research)
This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. 
(ANALYST BRIEF) READ ABSTRACT |

Magic Quadrant for Business Process Management Suites by Progress Software, Inc.

March 2011 - (Free Research)
Gartner's 2010 Magic Quadrant updates our evaluation of the top 25 vendors in this market, based on Gartner's top four usage scenarios for BPMSs. This report represents one of several tools that clients can use to evaluate vendors that offer multiregional, cross-industry BPMSs that interest Gartner clients and nonclients the most. 
(ANALYST REPORT) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now. 
(EZINE) READ ABSTRACT |

Mobile Phones Emerge As Security Threat Targets by Trend Micro, Inc.

October 2010 - (Free Research)
Due to their portability and advanced computing features, mobile phones are becoming popular devices for Web surfing. Just like PCs, however, these gadgets are also susceptible to various security threats. Users must remain cautious when using their mobile phones to surf the Internet to keep their phones malware free. 
(WHITE PAPER) READ ABSTRACT |

Want a competitive advantage? Make BPM a core competency, Gartner says by Oracle Corporation

October 2011 - (Free Research)
According to Gartner, BPM is the secret for business success. Read this eguide from our editorial team to learn more about how you can use BPM to your competitive advantage. 
(EGUIDE) READ ABSTRACT |

E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft

October 2011 - (Free Research)
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. 
(EBOOK)

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project. 
(EZINE)

Gartner Magic Quadrant for Data Integration Tools, 2006 by Pervasive Integration

November 2006 - (Free Research)
Gartner's Magic Quadrant for data integration tools evaluates vendors offering broad data integration capabilities through an integration platform. Discover the ranking of capabilities and functionality, including data quality and profiling. 
(WHITE PAPER) READ ABSTRACT |

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