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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 24, 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
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Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
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Spotlight on IT - Sustained Growth through Operational Excellence by SAP America, Inc.

July 1967 - (Free Research)
This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP. 
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ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
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Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 2010 - (Free Research)
Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 
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Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

April 2009 - (Free Research)
This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives. 
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How Security is Changing to Support Virtualization and Cloud Computing by Trend Micro, Inc.

February 2011 - (Free Research)
In the near future, it is anticipated that all aspects of information technology will be movable, dynamic, and interactive – the access, the data, the workload, and all computing. End users’ mobile devices will access and store hundreds of gigabytes of data. 
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent

January 2007 - (Free Research)
This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 
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Sustained Growth Through Operational Excellence by SAP AG

June 2009 - (Free Research)
Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts. 
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Achieving Sustained Growth through Operational Excellence by SAP AG

June 2009 - (Free Research)
Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

Email as Part of a Business Continuity Strategy: Why always-on-business requires always-on-email by Mimecast

November 2010 - (Free Research)
The paper looks at the general approaches available to ensure email continuity from a high level and the implications of deploying each strategy on infrastructure, budget, people and resilience. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation

December 2008 - (Free Research)
In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

The Economics of Cooperative Control – Protocols are Free by Aerohive Networks

March 2011 - (Free Research)
Instead of regurgitating an architecture where costly, centralized controllers are needed, Aerohive followed the original intent of the 802.11 standard designers more closely and brought the technology to maturity. This paper explores how inter-AP protocols can execute the same functions performed by centralized controllers with lower cost. 
(WHITE PAPER) READ ABSTRACT |

Evolve your Endpoint Security Strategy Past Antivirus and into the Cloud by Webroot

October 2013 - (Free Research)
In this expert e-guide, you will gain insight into an endpoint security strategy that looks beyond antivirus and the key functions that are missing in many cloud-based endpoint security services. Read the e-guide and discover how to evolve your endpoint strategy. 
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Energy Impact of Increased Server Inlet Temperature by APC by Schneider Electric

July 2009 - (Free Research)
The quest for efficiency improvement raises questions regarding the optimal air temperature for data centers. The goal is to find the optimal temperature range where the combined IT and cooling load is minimized. Data presented is based upon actual sealed testing of different cooling systems when subjected to the simulated composite server... 
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Delivering information you can trust: The benefits of leveraging IBM capabilities to deliver quality data by IBM

November 2011 - (Free Research)
IBM InfoSphere Information Server delivers the functions required to integrate, validate, enrich and deliver trusted information for your key business initiatives. 
(WHITE PAPER) READ ABSTRACT |

Orchestrated Application Delivery by SERENA Software, Inc.

May 2012 - (Free Research)
We live in an app driven world where any given industry grow more dependent on them each year. Read this paper and learn how your organization can deliver apps faster and at lower cost by managing application demand, development and delivery as an end to end business process. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Mainframe Success by Simplifying Ownership by CA Technologies.

December 2008 - (Free Research)
The mainframe offers value in today's enterprise computing environments, where growing workloads, constrained resources, regulatory imperatives and corporate "green" mandates are intensifying the pressure on IT organizations. As the industry's most experienced mainframe professionals approach retirement, organizations are facing tough choices. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Perimeter Security: New Threats Require Real-Time Protection by Radware

March 2011 - (Free Research)
Over the last few years, networked resources have become increasingly available to a wide audience of customers, partners, suppliers, and the general public. As a result, more and more people have become reliant upon instantaneous access to information and services in order to do business. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

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