Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

2009 ERP Report: Hospitality and Entertainment by Panorama Consulting Group November 03, 2009 - (Free Research) This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables.  (ANALYST REPORT) READ ABSTRACT |

Case Study: Inland Custom Publishing Group by Pitney Bowes Business Insight March 09, 2009 - (Free Research) With the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts.  (CASE STUDY) READ ABSTRACT |

The Elephant in the Room - Cloud Security and what Vendors and Customers Need to do to Stay Secure by Rackspace Hosting May 31, 2011 - (Free Research) Both vendors and customers share the responsibility of cloud security, and each have their own part to play. This white paper highlights a non-profit organization's findings on the most typical security practices across the cloud computing industry.  (WHITE PAPER) READ ABSTRACT |

Success Story: 360 Federal Credit Union by Unitrends May 21, 2013 - (Free Research) This three-page paper discusses how 360 Federal Credit Union deployed a backup and disaster recovery solution which now provides them benefits such as, rapid, reliable, whole systems recoveries, dramatic cost savings, a unified solution for ease of use and management in a mixed environment and more.  (CASE STUDY) READ ABSTRACT |

The Relevance & Value of a Storage Hypervisor by IBM December 31, 2011 - (Free Research) ESG asked senior IT professionals in enterprise and midmarket organizations in North America and Western Europe to identify the most important considerations for justifying IT investments in 2009-2011. Read now to learn the results.  (WHITE PAPER) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com April 22, 2013 - (Free Research) This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working.  (WHITE PAPER) READ ABSTRACT |

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 25, 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.  (WHITE PAPER) READ ABSTRACT |

Lahey Clinic - EMR Transition Accelerated by Iron Mountain March 08, 2012 - (Free Research) This resource examines how on health care facility was able to develop a paper-to-digital workflow that creates electronic versions of select information on an as-needed basis.  (CASE STUDY) READ ABSTRACT |

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software December 2008 - (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.  (WHITE PAPER) READ ABSTRACT |

The new CIO: insights from the Center for CIO Leadership: An interview with Harvey Koeppel, Executive Director, Center for CIO Leadership by IBM February 2009 - (Free Research) Harvey Koeppel, executive director of the Center for CIO Leadership, talks about the challenges facing CIOs today and the emerging role of the CIO as a business leader helping to drive change and innovation.  (WHITE PAPER) READ ABSTRACT |

Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards by Lumension March 2009 - (Free Research) Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions.  (WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Virtualization Performance: Specvirt™ Benchmark by Red Hat July 2012 - (Free Research) Access this essential white paper to compare the costs, performance and complexity of VMware vSphere 4 against RHEV.  (WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Optimizing the application testing of your siebel CRM environment - IT Briefing by HP and Infosys October 2008 - (Free Research) This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company October 2008 - (Free Research) This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.  (WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc. April 2011 - (Free Research) Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.  (WHITE PAPER) READ ABSTRACT |

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc. September 2010 - (Free Research) CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.  (WHITE PAPER) READ ABSTRACT |

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.  (WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies February 2008 - (Free Research) Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge.  (WHITE PAPER) READ ABSTRACT |

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc. April 2011 - (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.  (WHITE PAPER) READ ABSTRACT |

Size DOES Matter - When Choosing the Right ERP Solution by Xperia May 2006 - (Free Research) In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.  (WHITE PAPER) READ ABSTRACT |

The New World of Mobility Management by Aruba Networks March 2013 - (Free Research) This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.  (WHITE PAPER) READ ABSTRACT |

Fight data chaos with better business process automation. by Kofax, Inc. January 2013 - (Free Research) This helpful webcast explores  a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.  (VIDEO) READ ABSTRACT |

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