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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 
(WHITE PAPER) READ ABSTRACT |

Transforming the customer experience with technology by OpenText

March 2012 - (Free Research)
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. 
(EGUIDE) READ ABSTRACT |

Securing Fixed Function Devices by McAfee, Inc.

May 2012 - (Free Research)
While fixed-function devices such as point-of-sale (POS) systems, ATMs, mobile devices and more are subjected to the same threats and compliance requirements as regular endpoints, they also have their own innate security challenges. This paper uncovers a 3-pronged approach to securing fixed-function devices and how to effectively implement them. 
(WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Streamlining Service Provider Operations: Using IT Service Management Software to Improve 8 Key Business Processes by Autotask Corporation

December 2010 - (Free Research)
This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Why the Correct Information Infrastructure Is a Crucial Consideration for SQL Server 2012 Implementations by EMC Corporation

May 2012 - (Free Research)
The intent of this paper (neither explain SQL Server 2012 nor be a EMC buying guide ) is simply to highlight enough information on each, so that IT managers can focus on the database system and storage hardware relationship. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Increasing IT Flexibility and Agility With a Private Cloud by NetApp

January 2012 - (Free Research)
When the business intelligence platform at Princeston Insurance reached its capacity, the company needed to reevaluate their overall storage strategy. This case study outlines the journey they took to find a new infrastructure solution to increase business agility, IT efficiency and cost-effectiveness. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 2010 - (Free Research)
Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

5 Steps to Proactive Risk Management: Transitioning Your Security Posture from Reactive to Predictive by Q1 Labs

April 2012 - (Free Research)
Learn how to leverage and extend the value of security intelligence to automate risk management functions in mission critical areas including network and security configuration, compliance management and vulnerability assessment. View now to uncover 5 steps to proactive risk management to change your security posture from reactive to predictive. 
(WEBCAST) READ ABSTRACT |

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation

March 2009 - (Free Research)
Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. 
(WHITE PAPER) READ ABSTRACT |

Data Quality: A Survival Guide to Marketing by SAP America, Inc.

January 2011 - (Free Research)
Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness. 
(WHITE PAPER) READ ABSTRACT |

Email Archiving: To SaaS or not to SaaS? by Proofpoint, Inc.

January 2012 - (Free Research)
Before implementing any cloud solution, it's critical that an organisation understand the time, effort and costs associated with it. This white paper explores the pros and cons of today's SaaS offerings, and takes an in-depth look at how they apply to email archiving as regulatory and storage requirements continue to proliferate. 
(WHITE PAPER) READ ABSTRACT |

Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc (E-mail this company)

February 2006 - (Free Research)
The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process 
(PODCAST) READ ABSTRACT |

KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up by KnowledgeStorm, Inc (E-mail this company)

May 2005 - (Free Research)
The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process. 
(WHITE PAPER) READ ABSTRACT |

The Five Phases of Capture: Where do you land in the capture continuum? by IBM

May 2012 - (Free Research)
The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be. 
(WHITE PAPER) READ ABSTRACT |

Keep Your Customer Retention High with Transaction Integrity

by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Mainframe Software Rationalization: The Answer to your Data Center Integration Challenges by CA Technologies.

May 2012 - (Free Research)
<p>When mainframes are not properly integrated with the rest of your data center infrastructure, the costs and complexity of managing them increases substantially. This webcast outlines the key phases of a mainframe rationalization approach and provides detailed guidance to help you effectively leverage it.</p> 
(WEBCAST) READ ABSTRACT |

IBM Business Process Manager -- A single, comprehensive BPM platform that easily scales from project to enterprise-wide programs by IBM

April 2012 - (Free Research)
Read this white paper to learn all about IBM Business Process Manager V7.5, including the essential product features and functions, including information about migration and entitlements. 
(WHITE PAPER) READ ABSTRACT |

Introducing iDRAC7 With Lifecycle Controller for Dell PowerEdge Servers by Dell, Inc. and Intel

March 2012 - (Free Research)
To properly manage your server environment, you must successfully execute several key processes. This video describes the essential phases of the server lifecycle and showcases embedded management features that can help you progress through each of them with ease. 
(VIDEO) READ ABSTRACT |

Decision Services: The Next SOA Challenge by ILOG, an IBM Company

April 2008 - (Free Research)
This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. 
(WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 
(WHITE PAPER) READ ABSTRACT |

The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 
(IT BRIEFING) READ ABSTRACT |

Successfully Managing Remote Teams by Global Knowledge Network, Inc.

November 2005 - (Free Research)
Managing remote teams can be difficult for even the best manager. This white paper explains the challenges you will face and how to overcome them. 
(WHITE PAPER) READ ABSTRACT |

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