E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack. Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more... >> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.) February 11, 2010 - (Free Research) The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.  (WHITE PAPER) READ ABSTRACT |

The Benefits of User Directed Email Archiving by EMC Corporation March 2008 - (Free Research) Email archiving solutions enhance a company's ability to comply with regulatory and internal standards for data retention and the ability to find data when needed, either for internal use or for legal discovery.  (WHITE PAPER) READ ABSTRACT |

Wireless Push Email for the Smaller Business: A Comparison by J. Gold Associates, LLC February 2009 - (Free Research) This whitepaper explores the requirements and use of mobile extensions to email and PIM systems in companies that have selected the popular Microsoft Exchange environment as their email solution.  (WHITE PAPER) READ ABSTRACT |

An Architectural Framework for Enterprise Email Infrastructure & Security: Getting It Right Today, Getting Ready for Tomorrow by Sendmail, Inc. October 2008 - (Free Research) This white paper examines the architecture limitations prevalent in today's large-enterprise email networks.  (WHITE PAPER) READ ABSTRACT |

Email as Part of a Business Continuity Strategy: Why always-on-business requires always-on-email by Mimecast November 2010 - (Free Research) The paper looks at the general approaches available to ensure email continuity from a high level and the implications of deploying each strategy on infrastructure, budget, people and resilience.  (WHITE PAPER) READ ABSTRACT |

The Wildlife Experience sees the benefits of migrating to Office 365 from a limited, free service by Microsoft September 2011 - (Free Research) The need for more email space and the ability to send larger files prompted Wildlife Experience, an educational nonprofit outside Denver, to abandon their free service. Find out how Wildlife Experience chose Microsoft Office 365 and gained increased staff productivity, enhanced account provisioning and reduced operating expenses in this case study.  (VIDEO)

Mimosa NearPoint for Microsoft Exchange Server by Mimosa Systems October 2008 - (Free Research) This white paper describes how NearPoint complements and extends Exchange 2007 and how it adds important benefits for compliance, storage management, and recovery.  (WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

Messaging Security Goes Virtual: Improve Email Security and Lower Costs with Virtual Appliances by Proofpoint, Inc. July 2008 - (Free Research) Virtualization provides the ability to increase server and storage capacity without reinvesting in new hardware. That can translate into huge cost savings - not only in hardware costs, but in power, cooling, and management as well. Read on to learn how virtual appliances can deliver huge ROI.  (WHITE PAPER) READ ABSTRACT |

The Value of Deduplication in Enterprise Data Management by CommVault Systems, Inc. January 2009 - (Free Research) CommVault's integrated deduplication solution reduces cost and complexity in your IT infrastructure while delivering improved performance, enhanced manageability and increased storage efficiency.  (WHITE PAPER)

Seven Secrets to 24x7 Exchange Availability by Marathon Technologies September 2008 - (Free Research) Read this paper to learn the seven secrets to 24x7, disaster-tolerant Exchange and get step-by-step tips on how to implement an Exchange environment with zero lost data and continuous application availability.  (WHITE PAPER) READ ABSTRACT |

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Lloyd Gosselink Rochelle & Townsend Ensure Reliable, Constant, E-mail Services with Replay AppImage by AppAssure Software, Inc. June 2009 - (Free Research) The network administrators at Lloyd Gosselink Rochelle & Townsend, PC have taken many steps to ensure reliable, constant, e-mail services. Like any law firm, e-mail is a central application and protecting the e-mail system is a central function of information services. One of the most important steps was implementing Replay AppImage.  (CASE STUDY) READ ABSTRACT |

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc. February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.  (CASE STUDY) READ ABSTRACT |

Automate Your Business Processes with the Digital Mailroom by Kofax, Inc. December 2012 - (Free Research) This paper explores how a digitial mailroom powered by enterprise-level capture and business process management (BPM) technology converts incoming documents into structured electronic information that feeds multiple business processes and systems across the enterprise.  (WHITE PAPER) READ ABSTRACT |

The Future of Unified Communication: What’s in Store? by Sprint May 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.  (EGUIDE) READ ABSTRACT |

Web Threats: Challenges and Solutions by Trend Micro, Inc. January 2009 - (Free Research) Read this white paper to better understand Web threats and their impacts, as well as why conventional methods fail to protect against these threats and the characteristics of a new approach required to ensure security, regulatory compliance, and business continuity.  (WHITE PAPER) READ ABSTRACT |

Smartphones: A Savvy Strategy for Government Employees by BlackBerry January 2011 - (Free Research) There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

The Impact of Disk Fragmentation on Servers by Diskeeper Corporation November 2010 - (Free Research) This paper examines the impact that disk fragmentation has on servers. Storage servers can experience high levels of disk thrashing caused from excessive file fragmentation. It also examines a series of tests that were conducted and their results to look at common server tasks that are likely to be affected by disk fragmentation.  (WHITE PAPER) READ ABSTRACT |

DNSSEC - Secure DNS For Government by BlueCat Networks August 2010 - (Free Research) This document examines the standards and guidelines as outlined by NIST, and demonstrates the ways in which BlueCat Network’s DNS solution address these guidelines.  (WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

A Guide to Understanding Hosted and Managed Messaging - An Osterman Research White Paper by ZANTAZ January 2008 - (Free Research) Email messaging is a mission-critical function for virtually all organizations and it is becoming more so. Learn how you can manage email to meet regulation requirements, increase messaging security and reliability, and streamline storage...  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

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