Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. 

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud. 

Health IT Exchange expert James Truesdale’s thoughts on how the upgrade of ICD-10 coding will affect health care organizations, and why delaying the inevitable transition could have negative results on revenue cycle. 

In this month’s issue, Global Vice President of the Information Security Forum, Steve Durbin, offers five actions you can take to prepare for today’s external threats, proven steps to counter internal threats, and practical advice on how to better prepare and respond to foreseen (and unforeseen) compliance regulations. 

Acronis® vmProtect™ 7 is built specifically for VMware vSphere®, and provides all the features you need in an extremely easy-to-use agentless backup solution that can be deployed in minutes so you can quickly begin backing up your vSphere environment. 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

The intent of this paper (neither explain SQL Server 2012 nor be a EMC buying guide ) is simply to highlight enough information on each, so that IT managers can focus on the database system and storage hardware relationship. 

This expert e-guide explores the latest backup and recovery features of Exchange 2010. Find out how you can leverage high-availability and site resilience capabilities to simplify and streamline disaster recovery processes. 

To properly manage your server environment, you must successfully execute several key processes. This video describes the essential phases of the server lifecycle and showcases embedded management features that can help you progress through each of them with ease. 

While fixed-function devices such as point-of-sale (POS) systems, ATMs, mobile devices and more are subjected to the same threats and compliance requirements as regular endpoints, they also have their own innate security challenges. This paper uncovers a 3-pronged approach to securing fixed-function devices and how to effectively implement them. 

<p>Maintaining proper control over your mainframe infrastructure can be a time-consuming task for IT professionals. This research report discusses new management capabilities you can leverage immediately to streamline this essential process so you can allocate your time to other important projects.</p> 

<p>This white paper underscores the importance of SharePoint and details its unique hardware and workload requirements. Obtain exclusive advice to help you design an architecture that will increase performance and response times in your SharePoint environment.</p> 

This white paper explores 3 must-have technologies to complete your virtual data center. Read now to learn more.