TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Bridging legacy and next-generation telecom networks by Alcatel Lucent March 2008 - (Free Research) Some of the best articles from SearchTelecom.com are compiled and included in this E-Guide for a more in depth look at making a smooth and profitable transition to next-generation network technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CMiC Enterprise - ERP For Construction and Engineering by CMiC (Computer Methods International Corp.) (E-mail this company) CMiC Enterprise provides the operational backbone for your business, seamlessly integrating all departments and functions. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Proactive IT Management - Eliminating Mean Time To Surprise by Bez Systems June 2008 - (Free Research) Read this white paper to learn about two core competencies that can help your IT department cost-effectively improve its ability to meet internal customer expectations and support critical business functions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Corporate Threat Posed By Email Trojans - How To Protect Your Network Against Trojans by GFI Software Ltd. (E-mail this company) August 2006 - (Free Research) The alarming fact is that trojans can be used to steal credit card information, passwords, & other sensitive information, or to launch an electronic attack against your organization. Describing what trojans are & why they pose a danger to corporate networks, this paper discusses the need & method to protect your network from the threat of trojans. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ACCTivate!: Distribution and Inventory Management for Small Business by ACCTivate! by Alterity ACCTivate! lets you get control of your operations to help eliminate surprises that can disrupt your operations or cost you a customer. ACCTivate! is one of the most robust and powerful distribution and inventory management packages in its class.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Storage Resource Guide: iSCSI SANs - An Affordable, Enterprise-Class Alternative by EqualLogic Inc January 2008 - (Free Research) iSCSI SANs provide a cost-effective, high-performance storage environment. Download this eGuide, featuring articles from Storage magazine, to learn more about iSCSI storage and the benefits they can deliver for your company. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Maximize Your Mobile Investment -- Best Practices for Measuring Productivity by AT&T Corp June 2008 - (Free Research) Companies must be able to measure productivity gains from mobile working. Productivity is notoriously difficult to measure accurately, let alone in the elusive area of enterprise mobility. How should companies go about it? (WHITE PAPER) GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Take the "scale-right" Approach to Optimize the ROI from IT by IBM Corporation June 2008 - (Free Research) With IBM, you can scale right with a specially tailored strategy that provides the greatest IT ROI for your company. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation - SMT (E-mail this company) December 2007 - (Free Research) Oracle Database 11g offers unprecedented flexibility for customers to choose the .NET application tools and architecture that fit their requirements without sacrificing performance, scalability, ease of use, and security. Read this paper to learn more about how to achieve seamless interoperability between the operating system and the database. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

InfiniBand Software and Protocols Enable Seamless Off-the-shelf Applications Deployment by Mellanox Technologies March 2008 - (Free Research) The focus of this article is to discuss what application developers need to know to enable their IP, SCSI, iSCSI, sockets or file system based applications to operate over InfiniBand. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TMOS: Redefining the Solution for Application Delivery Networking Appliances by F5 Networks (E-mail this company) November 2007 - (Free Research) In this white paper, learn about F5's TMOS architecture, a collection of real-time features and functions, purpose-built and designed as a full-proxy solution with the power and performance required in today’s network infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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