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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco ASA 5500 Series by Cisco Systems, Inc..
The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more...
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FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications

September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet. 
(WHITE PAPER) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com

September 27, 2012 - (Free Research)
First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom. 
(ANALYST REPORT) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 24, 2012 - (Free Research)
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 
(WHITE PAPER) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 17, 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc.

January 11, 2011 - (Free Research)
This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Automating User Provisioning: A User’s Perspective by Oracle Corporation

April 2011 - (Free Research)
Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. 
(WEBCAST) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped them efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 2013 - (Free Research)
This white paper outlines five reasons why single sign-on is a smart choice for cloud apps – from improved security to increased customer engagement. Inside, discover how to dramatically increase the overall ROI and user adoption rate of cloud applications. 
(WHITE PAPER) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com

June 2010 - (Free Research)
Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. 
(WHITE PAPER) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com

June 2010 - (Free Research)
Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. 
(WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.

June 2009 - (Free Research)
Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. 
(WHITE PAPER) READ ABSTRACT |

Customer Spotlight - Learn How SSO and Authentication Helped Mackenzie Health Strike a Balance between Access and Security by Imprivata

February 2014 - (Free Research)
This case study feature Mackenzie Health's experience transitioning to an automated access management system with single sign-on (SSO) capabilities to ensure security, improve workflows, and reduce helpdesk calls and costs. 
(WHITE PAPER) READ ABSTRACT |

Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 2013 - (Free Research)
Access this informative resource to uncover five reasons why your organization should consider secure SSO. 
(WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Preparing Applications for a Migration to Windows 7 by Flexera Software

March 2011 - (Free Research)
In this transcript of the webcast, "Preparing Applications for a Migration to Windows 7," learn about the basic steps involved with testing and verifying app compatibility for a Windows 7 upgrade, with details on the virtualization options available. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM

December 2010 - (Free Research)
This paper explains how clients can balance risk and innovation through the use of services from IBM. 
(WHITE PAPER) READ ABSTRACT |

E-guide-- Endpoint security suites: What to consider before renewal by ESET

January 2010 - (Free Research)
In this expert e-guide, get tips on what you should consider before choosing, keeping, or upgrading your endpoint security software. Review endpoint security suite management issues, as well as how to negotiate with vendors. 
(EGUIDE) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
(SOFTWARE PRODUCT)

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

The Full Team Approach to Managing Requirements by SERENA Software, Inc.

February 2011 - (Free Research)
Software development teams are often faced with requirements to add new features to an existing code base. For many reasons, this sort of work can entail a lot of risk. This Expert Tip examines mistakes in managing the requirements process and how by looking at requirements from the perspective of all team members, these mistakes can be avoided. 
(EGUIDE) READ ABSTRACT |

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