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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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VMworld Europe Case Study: Tiger Wheel and Tyre by ComputerWeekly.com

November 02, 2012 - (Free Research)
Virtualisation has helped Tiger Wheel and Tyre future proof its infrastructure and gain a competitive edge. 
(CASE STUDY) READ ABSTRACT |

Case Study: Tesco's £65 million data centre strategy to drive online growth by ComputerWeekly.com

November 21, 2012 - (Free Research)
This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy. 
(CASE STUDY) READ ABSTRACT |

VMworld Europe Case Study: The National Trust by ComputerWeekly.com

November 02, 2012 - (Free Research)
A virtualisation project has allowed the National Trust to reduce its carbon emissions and to drastically cut its IT energy bill. 
(CASE STUDY) READ ABSTRACT |

VMWorld Case Study:  Catalent Pharma Solutions by ComputerWeekly.com

October 23, 2012 - (Free Research)
A robust virtulisation, back-up and disaster recovery plan, helped Catalent Pharma Solutions survive an earthquake, tsunami and a fire in 2011. 
(CASE STUDY) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Improve Your Customer Experience and Call Center with Mobile Applications by Genesys

June 02, 2014 - (Free Research)
Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 05, 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 30, 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys

February 21, 2013 - (Free Research)
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. 
(EGUIDE) READ ABSTRACT |

The Case for Persistent Full Clones: A better alternative to linked clones for VDI by GreenBytes

May 24, 2013 - (Free Research)
This exclusive paper examines how you can utilize full clones and solid state storage-based solutions to provide a high-performing, cost-effective VDI experience for your users, enabling persistent desktops to improve the productivity and efficiency of your knowledge workers. 
(WHITE PAPER) READ ABSTRACT |

Shanghai Pudong Software Park builds a public service platform to enable full testing of IT applications by Hewlett-Packard Company

June 30, 2012 - (Free Research)
In this case study, learn how Shanghai Pudong Software Park, a hub for the Chinese software industry, built a public service platform to enable full testing of IT applications using high-performance tools that offered high quality at a low cost. 
(CASE STUDY) READ ABSTRACT |

Case Study: German TV Broadcaster RTL II Accelerates Content Delivery with Storage Solutions from SGI by SGI

June 13, 2011 - (Free Research)
As a TV station offering programming around the clock, the requirements of a storage solution for digital media content at RTL II are both clear and sophisticated: the technologies used must be state of the art in order to meet the demanding IT performance requirements, as large data volumes need to be transferred at top speeds. 
(CASE STUDY) READ ABSTRACT |

Dynamic Case Management: A Foundation for Agile Enterprise Business Applications by Pegasystems

May 02, 2011 - (Free Research)
The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management. 
(VIDEO) READ ABSTRACT |

Case Study: Server-side Caching Software Helps Alleviate I/O Latency Bottlenecks by SanDisk Corporation (E-mail this company)

October 17, 2013 - (Free Research)
In this brief case study, you will discover how a full-service medical, surgical, and audiological practice in Tennessee deployed server-side caching software to alleviate I/O latency bottlenecks in the medical records system. 
(CASE STUDY) READ ABSTRACT |

Case study: Coca-Cola deployed flash storage system to boost supply chain by IBM

September 30, 2013 - (Free Research)
In this case study, you will discover how Coca Cola Bottling Company Consolidated (CCBCC) deployed IBM flash storage systems in order to get the full benefits of its upgraded supply chain forecasting application and to ensure adherence to SLA requirements needed to reduce the time required to complete its nightly batch runs. 
(CASE STUDY) READ ABSTRACT |

Get the Storage You Need for the Full Benefits of the Cloud by IBM

June 12, 2013 - (Free Research)
This whitepaper details a cloud storage solution from IBM that will ensure you realize the full benefits of private and hosted clouds. 
(WHITE PAPER) READ ABSTRACT |

Aligning IT and Business with Demand Management by SERENA Software, Inc.

June 2008 - (Free Research)
Demand Management (DM) is a component of a full-featured Project Portfolio Management (PPM) practice. Demand comes from many sources and all phases of the project lifecycle. Capacity management must consider all of these. 
(WHITE PAPER) READ ABSTRACT |

Get the Most From Your Applications with Managed Services by AdvizeX Technologies

March 2014 - (Free Research)
PTI, a manufacturer of aerospace filtration products, was struggling to get the most out of its complex Oracle Hyperion environment. They knew in order to increase competitive advantage, they'd need to take full advantage of product capabilities solve any reoccurring problems -- the question was how to do it. 
(CASE STUDY) READ ABSTRACT |

Case Study: Mid-Carolina Electric Cooperative, Inc. by Perceptive Software

August 2010 - (Free Research)
Read this case study of Mid-Carolina Electric Cooperative, Inc. to learn how replacing its old document imaging system with a new low-maintenance full-featured document management, imaging and workflow suite improved allowed for better information sharing and document availability, faster customer service and increased productivity. 
(CASE STUDY) READ ABSTRACT |

Case Study: State of New Mexico Chooses HyTrust to Secure Virtualized Infrastructure by HyTrust

July 2011 - (Free Research)
To meet the growing needs of the public, raise efficiency and streamline government processes, the New Mexico Human Services Department adopted a full-scale virtualization deployment. Take a look at this resource, a case study of New Mexico's implementation of the HyTrust Appliance for a new level of security in the virtualized environment. 
(CASE STUDY) READ ABSTRACT |

Smart Process Applications Evaluation, Q2 2013 by OpenText

April 2013 - (Free Research)
This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

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