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Project Management: Communication is the Key to Management and Leadership by Global Knowledge August 23, 2012 - (Free Research) Access this exclusive resource to learn about managing strategies designed to help you get the most out of your team.  (WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold March 02, 2011 - (Free Research) In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network.  (CASE STUDY) READ ABSTRACT |

Securing Business Communications Applications in Converged Networks - Best Practices by Avaya Inc. June 2008 - (Free Research) Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Getting There From Here: Delivering Unified Communications to Your Organization by IBM September 2009 - (Free Research) This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Leveraging XBRL for Value in Organizations by ISACA August 2011 - (Free Research) This white paper was developed jointly by ISACA and IFAC, providing guidance on how to leverage value from XBRL initiatives and compliance requirements, with examples and case studies included.  (WHITE PAPER) READ ABSTRACT |

SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc. March 2011 - (Free Research) See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.  (WHITE PAPER) READ ABSTRACT |

Maximizing ROI with the Microsoft-Polycom Unified Communications Solution by Polycom, Inc. August 2010 - (Free Research) This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.  (WHITE PAPER) READ ABSTRACT |

Maximizing ROI with the Microsoft-Polycom UC Solution by Polycom, Inc. February 2011 - (Free Research) Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).  (WHITE PAPER) READ ABSTRACT |

Alternative Power Generation Technologies for Data Centers and Network Rooms by APC by Schneider Electric April 2010 - (Free Research) Fuel Cells and Micro Turbines are new technology alternatives for power generation for data centers and network rooms. This paper discusses the various modes of operation of these systems and examines benefits and drawbacks of the technologies when contrasted with conventional alternatives such as standby generators.  (WHITE PAPER) READ ABSTRACT |

Mobile Device Management for Dummies by Sybase, an SAP company May 2009 - (Free Research) Mobile Device Management For Dummies is your guide to managing and securing mobile computing equipment such as laptops and handheld devices. You get the lowdown on enterprise mobile device management and how Sybase's Afaria solution can help you.  (BOOK) READ ABSTRACT |

Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division July 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.  (WHITE PAPER) READ ABSTRACT |

Document Solutions IP Faxing versus Conventional Faxing: A Critical Analysis by Premiere Global Services October 2008 - (Free Research) This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.  (WHITE PAPER) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company) September 2007 - (Free Research) The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.  (WHITE PAPER) READ ABSTRACT |

Redefining Software Development in Healthcare Information Technology: The Role of Agile ALM, Cloud and Open Source by CollabNet April 2011 - (Free Research) The globalization of all industries, the need to decrease application lifecycles and the adoption of agile tools and methods are building momentum and taking on a life of their own. Enterprises of all kinds are realizing that their traditional software development tools and approaches can no longer deliver end-to-end ALM for business agility.  (WHITE PAPER) READ ABSTRACT |

Turning Customer Data into Analytical Marketing Fuel: How to Use Analytically Driven Customer Insight for Extraordinary Competitive Advantage by SAS Institute Inc. November 2010 - (Free Research) Businesses that fail to strategically leverage analytically driven customer insight will gradually become obsolete over time. This paper takes a closer look at why – and explains what you can do to evolve your marketing organization’s ability to turn data into customer insight, and insight into competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation April 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.  (VIDEO) READ ABSTRACT |

The Impact of Work Force Agility on Business by SkillSoft Corporation April 2008 - (Free Research) This paper examines the qualities of business agility, the challenges that restrain agility and how leadership, technology, business-critical information and other organizational aspects can improve an organization's agile ability.  (WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

How iPads Enter the Workforce by Citrix February 2011 - (Free Research) Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects.  (ANALYST REPORT) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.  (WHITE PAPER) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.  (WHITE PAPER) READ ABSTRACT |

Network Evolution E-Zine: Network security in a world of mobile workers by SearchNetworking.com March 2012 - (Free Research) In the April edition of SearchNetworking.com’s Network Evolution E-Zine, we explore how VDI is solving many BYOD challenges and provide examples of how this strategy has seen success within industries including retail, healthcare and finance.  (EZINE) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc. March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.  (WHITE PAPER) READ ABSTRACT |

MS Dynamics NAV Case Study: Business Management System Fuels Growth by Microsoft September 2008 - (Free Research) Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management.  (CASE STUDY)

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company November 2008 - (Free Research) This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.  (WHITE PAPER) READ ABSTRACT |

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