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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

A More Secure Front Door: SSO and Strong Authentication by Imprivata February 10, 2011 - (Free Research) Times change. Sometimes they change even faster than we might expect, as recent developments in Strong Authentication have shown. Just a few years ago, the idea of requiring users to provide a second form of identity to gain access to IT resources was seen by many as only necessary for remote access security or top-secret jobs.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

Increase Visibility Into Virtual Infrastructures With a Layered Security Strategy by OnX Enterprise Solutions March 2012 - (Free Research) Brought to you by SearchNetworking.com, this expert E-Guide unveils how you can increase your visibility with a layered security strategy.  (EGUIDE) READ ABSTRACT |

Introduction to Virtualization E-book, Chapter 6: How Virtual Infrastructures Change Security by SearchServerVirtualization October 2009 - (Free Research) Protecting the virtual data center doesn't need to be any more difficult than protecting a physical network. The key is to remain vigilant. In this chapter, you'll learn how to mitigate potential security risks to your resource pool and virtual machines without over-allocating administration.  (EBOOK) READ ABSTRACT |

It's All About Security: Things to Know Before You Open The Doors To Smartphones and Tablets in Your Enterprise by Sybase, an SAP company June 2011 - (Free Research) This white paper discusses mobile device security threats and how IT can manage and secure devices. By following the strategies outlined in this paper, IT managers will learn what the greatest security risks are for mobile devices and how to protect end users, their devices, and the network infrastructure.  (WHITE PAPER) READ ABSTRACT |

Expert data center management tips:  consolidating, collocating, or the cloud by SAVVIS October 2011 - (Free Research) This expert resource explains the differences between two methods of data center outsourcing management (IaaS and DCaaS). Discover which makes sense for your business, and learn about the pros and cons of collocation, including ensured uptime and increased security.  (EGUIDE) READ ABSTRACT |

ISM Essentials Guide – Threat Management by SecureWorks December 2012 - (Free Research) In this essential guide, gain a complete overview of today's threat landscape. Discover the new platforms – such as mobile devices, social media, and the cloud – that cybercriminals are targeting, learn key antimalware strategies, and more by reading on today.  (ESSENTIAL GUIDE) READ ABSTRACT |

Building Your Backup and Disaster Recovery Plan 101 by StorageCraft Technology Corporation June 2011 - (Free Research) Small and medium businesses cannot afford to lose access for their data. Research shows that even brief server failures lead most smaller businesses to shut their doors for good. In light of this, any business should develop a workable backup and disaster recovery plan.  (WHITE PAPER) READ ABSTRACT |

Closing the Circle by Webroot May 2013 - (Free Research) This resource offers key advice to help your organization address the security needs of today's endpoints. Learn how traditional endpoints and mobile devices differ, how the cloud can help protect against advanced threats, the role of consolidation in endpoint security and management, and more.  (WHITE PAPER) READ ABSTRACT |

Enable Enterprise Mobilty & Change the Game by Hewlett-Packard Company April 2013 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Enable Enterprise Mobility & Change the Game by Hewlett-Packard Limited June 2012 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Requirements-Driven Product Development by IBM May 2009 - (Free Research) This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort.  (WHITE PAPER) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company May 2007 - (Free Research) This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.  (WHITE PAPER) READ ABSTRACT |

The Cloud: Time for Delivery by ComputerWeekly.com February 2012 - (Free Research) This report from Capgemini, shows how organisations can navigate around ‘cloud confusion’  from suppliers pushing products rather than business solutions.  (ESSENTIAL GUIDE) READ ABSTRACT |

Shutting the Door on Data Theft by Websense, Inc. September 2011 - (Free Research) Today's threats are much more sophisticated than ever. Hackers write and execute code that's pre-tested to elude antivirus programs. Join Patrik Runald, as he reveals how you can stay a step ahead of these attacks. Learn how inbound and outbound threats bypass traditional defenses, and how shared security intelligence can protect you.  (WEBCAST) READ ABSTRACT |

Disk-Based Backup & Recovery by Datalink and NetApp January 2008 - (Free Research) Whether you're integrating disk into your existing tape-only environment or augmenting your current disk-based backup infrastructure, disk-based technologies should be utilized for the RIGHT reasons. This Webcast will explain what those reasons are.  (WEBCAST) READ ABSTRACT |

Warp Speed: The Nuts and Bolts of Web Acceleration Solutions by Limelight Networks, Inc. April 2012 - (Free Research) The need for optimal website performance and content delivery has never been more critical to your business – but standard methods are failing to provide the service level improvements that are needed. Read on to learn how front-end acceleration (FEA) can speed content delivery and enhance website performance, the 3 areas FEA focuses on, and more.  (WHITE PAPER) READ ABSTRACT |

E is for Endpoint: How to Check Unknown Apps at the Door by Lumension April 2012 - (Free Research) Antivirus and patch management are vital layers of defense. But their limitations leave your systems vulnerable. Intelligent whitelisting adds a layer of flexible, dynamic application control to truly protect your endpoints.  (WHITE PAPER) READ ABSTRACT |

Greenbrier Turns to DocAve® for SharePoint® Data Protection by AvePoint, Inc. February 2010 - (Free Research) Greenbrier needed a fast, stable, and scalable SharePoint data protection solution capable of backing up directly to disk, and able to seamlessly integrate with both their existing and intended IT infrastructure. Learn why they turned to AvePoint's DocAve solution for its reliability and modular architecture.  (CASE STUDY) READ ABSTRACT |

Exchange Insider E-Zine Volume 1: The Importance of Lifecycle Planning for Email Archives by SearchExchange.com April 2009 - (Free Research) In this premier issue of Exchange Insider, you'll learn the importance of properly archiving email messages in your Exchange environment, learn how implementing SSL concepts is required for proper Exchange infrastructure management, and what the requirements are to securely migrate to Exchange Server 2007 from previous, legacy versions.  (EZINE)

Cisco and Standards: Opening the Door to Borderless Networks by Cisco Systems, Inc. November 2010 - (Free Research) This white paper details the need for standards adoption and adherence in order to reap the rewards in the following areas: Integration and testing, deployment, operations, problem resolution, availability, security, accessibility, open systems, cost savings, and choice.  (WHITE PAPER) READ ABSTRACT |

Industrializing IT Service Delivery by Hewlett-Packard Limited July 2012 - (Free Research) Discover an innovative application development and management strategy that can enable your enterprise to produce products and processes that meet the expectations of the new generation of the connected and technologically savvy consumer.  (WHITE PAPER) READ ABSTRACT |

Active Archive: Front‐End File System for Tape and Disk by Spectra Logic Corporation October 2010 - (Free Research) Tape has come back into its own, with the advent of new hardware and software that lets tape act like disk. Now the cycle is complete, through the use of active archive applications that put a file system in front of tape. Read this white paper to learn more about active archiving.  (WHITE PAPER) READ ABSTRACT |

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