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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

A More Secure Front Door: SSO and Strong Authentication by Imprivata

February 10, 2011 - (Free Research)
Times change. Sometimes they change even faster than we might expect, as recent developments in Strong Authentication have shown. Just a few years ago, the idea of requiring users to provide a second form of identity to gain access to IT resources was seen by many as only necessary for remote access security or top-secret jobs. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

End Point Security in Medium and Large Organizations by Dell, Inc.

March 2014 - (Free Research)
This white paper provides informative steps that IT organizations can take to ensure that data on endpoint devices is more consistently protected from theft, leakage and loss. 
(WHITE PAPER) READ ABSTRACT |

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization by Genesys

March 2014 - (Free Research)
To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

May 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development. 
(WHITE PAPER) READ ABSTRACT |

Security from Above: How Cloud based Security Delivers Up‐to‐the‐Minute Network Protection by WatchGuard Technologies, Inc.

February 2011 - (Free Research)
The convergence of numerous trends is causing organizations to reconsider their approach to security.While widespread email viruses and worms have decreased, attacks via the web are on the rise. 
(WHITE PAPER) READ ABSTRACT |

Shutting the Door on Data Theft by Websense, Inc.

September 2011 - (Free Research)
Today's threats are much more sophisticated than ever. Hackers write and execute code that's pre-tested to elude antivirus programs. Join Patrik Runald, as he reveals how you can stay a step ahead of these attacks. Learn how inbound and outbound threats bypass traditional defenses, and how shared security intelligence can protect you. 
(WEBCAST) READ ABSTRACT |

Exchange Insider E-Zine Volume 1: The Importance of Lifecycle Planning for Email Archives by SearchExchange.com

April 2009 - (Free Research)
In this premier issue of Exchange Insider, you'll learn the importance of properly archiving email messages in your Exchange environment, learn how implementing SSL concepts is required for proper Exchange infrastructure management, and what the requirements are to securely migrate to Exchange Server 2007 from previous, legacy versions. 
(EZINE)

Thawte in Education by Thawte Inc.

September 2013 - (Free Research)
Access this white paper to discover a number of trends accelerating the urgency of deploying SSL across distributed campuses and how this approach can ensure safety and security in higher educational networks. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Managing Data in the Hospital by BridgeHead Software

December 2013 - (Free Research)
Access this expert e-guide to learn about the critical need for the healthcare industry to develop effective data management strategies not only to get up to speed with the health reform and meaningful use program, but also improve operational efficiencies to strengthen quality patient care. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for Secure Web Gateways by Cisco Systems, Inc.

April 2014 - (Free Research)
This informative resource examines that top SWG solutions on the market and compares their features, benefits, and drawbacks so that you can determine which one is the best fit for your organization. 
(WHITE PAPER) READ ABSTRACT |

Best Practices In Document Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM) by SpringCM

January 2007 - (Free Research)
Document management, either as a stand-alone technology or as part of a broader ECM initiative, enables an organization to effectively and efficiently control and leverage its content. This white paper will explore five tests to determine whether your organization can benefit from a Cloud ECM solution. 
(WHITE PAPER) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 
(ANALYST BRIEF) READ ABSTRACT |

Requirements-Driven Product Development by IBM

May 2009 - (Free Research)
This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort. 
(WHITE PAPER) READ ABSTRACT |

Email Archiving: To SaaS or Not to Saas? by Proofpoint, Inc.

January 2009 - (Free Research)
This paper discusses the overall benefits and drawbacks of SaaS solutions, outlining the type of situations that are best suited for this kind of implementation. 
(WHITE PAPER) READ ABSTRACT |

CIO insights: Moving from the back office to the front line by ComputerWeekly.com

December 2013 - (Free Research)
This major global C-level survey from IBM examines the changing role of the CIO and makes recommendations for CIOs who want to move from the back office to the front line of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Closing the Back Door on Network Application Vulnerabilities by Sophos, Inc.

July 2012 - (Free Research)
This resource explains how SMBs can benefit from using unified threat management (UTM) to protect their web servers. 
(WHITE PAPER) READ ABSTRACT |

It's All About Security: Things to Know Before You Open The Doors To Smartphones and Tablets in Your Enterprise by Sybase, an SAP company

June 2011 - (Free Research)
This white paper discusses mobile device security threats and how IT can manage and secure devices. By following the strategies outlined in this paper, IT managers will learn what the greatest security risks are for mobile devices and how to protect end users, their devices, and the network infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Active Archive: Front‐End File System for Tape and Disk by Spectra Logic Corporation

October 2010 - (Free Research)
Tape has come back into its own, with the advent of new hardware and software that lets tape act like disk. Now the cycle is complete, through the use of active archive applications that put a file system in front of tape. Read this white paper to learn more about active archiving. 
(WHITE PAPER) READ ABSTRACT |

Cisco and Standards: Opening the Door to Borderless Networks by Cisco Systems, Inc.

November 2010 - (Free Research)
This white paper details the need for standards adoption and adherence in order to reap the rewards in the following areas: Integration and testing, deployment, operations, problem resolution, availability, security, accessibility, open systems, cost savings, and choice. 
(WHITE PAPER) READ ABSTRACT |

A More Secure From Door: SSO and Strong Authentication by Imprivata

February 2014 - (Free Research)
This white paper guides you through the advantages of strong authentication, and helps you decide which strategies and solutions best fit your business needs. 
(WHITE PAPER) READ ABSTRACT |

White Paper: SCM: The "Blocking and Tackling" of IT Security by Tripwire, Inc.

November 2011 - (Free Research)
In IT security, obvious weaknesses like weak configurations often get overlooked. Yet for hackers, they’re an open door into networks and systems. Learn how security configuration management (SCM), a critical security control, hardens configurations to prevent breaches, and immediately detects and corrects any subsequent changes that weaken them. 
(WHITE PAPER) READ ABSTRACT |

IBM Rear Door Heat Exchanger by IBM

October 2008 - (Free Research)
This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption. 
(WHITE PAPER) READ ABSTRACT |

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