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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

A More Secure Front Door: SSO and Strong Authentication by Imprivata

February 10, 2011 - (Free Research)
Times change. Sometimes they change even faster than we might expect, as recent developments in Strong Authentication have shown. Just a few years ago, the idea of requiring users to provide a second form of identity to gain access to IT resources was seen by many as only necessary for remote access security or top-secret jobs. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

May 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development. 
(WHITE PAPER) READ ABSTRACT |

Requirements-Driven Product Development by IBM

May 2009 - (Free Research)
This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort. 
(WHITE PAPER) READ ABSTRACT |

Shutting the Door on Data Theft by Websense, Inc.

September 2011 - (Free Research)
Today's threats are much more sophisticated than ever. Hackers write and execute code that's pre-tested to elude antivirus programs. Join Patrik Runald, as he reveals how you can stay a step ahead of these attacks. Learn how inbound and outbound threats bypass traditional defenses, and how shared security intelligence can protect you. 
(WEBCAST) READ ABSTRACT |

E is for Endpoint: How to Check Unknown Apps at the Door by Lumension

April 2012 - (Free Research)
Antivirus and patch management are vital layers of defense. But their limitations leave your systems vulnerable. Intelligent whitelisting adds a layer of flexible, dynamic application control to truly protect your endpoints. 
(WHITE PAPER) READ ABSTRACT |

It's All About Security: Things to Know Before You Open The Doors To Smartphones and Tablets in Your Enterprise by Sybase, an SAP company

June 2011 - (Free Research)
This white paper discusses mobile device security threats and how IT can manage and secure devices. By following the strategies outlined in this paper, IT managers will learn what the greatest security risks are for mobile devices and how to protect end users, their devices, and the network infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Active Archive: Front‐End File System for Tape and Disk by Spectra Logic Corporation

October 2010 - (Free Research)
Tape has come back into its own, with the advent of new hardware and software that lets tape act like disk. Now the cycle is complete, through the use of active archive applications that put a file system in front of tape. Read this white paper to learn more about active archiving. 
(WHITE PAPER) READ ABSTRACT |

Cisco and Standards: Opening the Door to Borderless Networks by Cisco Systems, Inc.

November 2010 - (Free Research)
This white paper details the need for standards adoption and adherence in order to reap the rewards in the following areas: Integration and testing, deployment, operations, problem resolution, availability, security, accessibility, open systems, cost savings, and choice. 
(WHITE PAPER) READ ABSTRACT |

White Paper: SCM: The "Blocking and Tackling" of IT Security by Tripwire, Inc.

November 2011 - (Free Research)
In IT security, obvious weaknesses like weak configurations often get overlooked. Yet for hackers, they’re an open door into networks and systems. Learn how security configuration management (SCM), a critical security control, hardens configurations to prevent breaches, and immediately detects and corrects any subsequent changes that weaken them. 
(WHITE PAPER) READ ABSTRACT |

IBM Rear Door Heat Exchanger by IBM

October 2008 - (Free Research)
This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption. 
(WHITE PAPER) READ ABSTRACT |

Closing the Circle by Webroot

May 2013 - (Free Research)
This resource offers key advice to help your organization address the security needs of today's endpoints. Learn how traditional endpoints and mobile devices differ, how the cloud can help protect against advanced threats, the role of consolidation in endpoint security and management, and more. 
(WHITE PAPER) READ ABSTRACT |

Implementing Database Security and Auditing - Authentication and Password Security by IBM

May 2011 - (Free Research)
In order to secure your database, you need an authentication process to identify users before allowing any activities. In this chapter, explore the authentication process and learn best practices for authentication and user account management. 
(EBOOK) READ ABSTRACT |

Online Dating: Keeping Your Members Safe from Online Scams and Predators by iovation, Inc.

June 2009 - (Free Research)
This whitepaper will help you understand what new and innovative techniques can be used to protect the reputation of your business, keep your members in a safe and trusted environment, while keeping the fraudsters out. Device fingerprinting helps identify the bad guys so sites can eliminate their accounts from the network once and for all. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips to Keep Your Small Business Safe by Trend Micro, Inc.

November 2010 - (Free Research)
Read this paper to learn the top ten ways to protect your small business against web threats. Learn what you need to know about security and what are the key elements to address. 
(WHITE PAPER) READ ABSTRACT |

Securing Virtualized Data Centers by Trend Micro, Inc.

December 2009 - (Free Research)
On the surface, virtualized datacenters appear to have all of the same vulnerabilities and security challenges as conventional datacenters. With virtual machines, new challenges minimize the effectiveness of traditional protections. Read on to learn what it takes to secure today’s virtualized data centers. 
(EBOOK) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

Security from Above: How Cloud based Security Delivers Up‐to‐the‐Minute Network Protection by WatchGuard Technologies, Inc.

February 2011 - (Free Research)
The convergence of numerous trends is causing organizations to reconsider their approach to security.While widespread email viruses and worms have decreased, attacks via the web are on the rise. 
(WHITE PAPER) READ ABSTRACT |

ISM Essentials Guide – Threat Management by SecureWorks

December 2012 - (Free Research)
In this essential guide, gain a complete overview of today's threat landscape. Discover the new platforms – such as mobile devices, social media, and the cloud – that cybercriminals are targeting, learn key antimalware strategies, and more by reading on today. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Webcast - Closing the Four Security Risk Gaps of Mainframe Console Access by I/O Concepts Inc.

December 2008 - (Free Research)
The information presented in this webcast can help you be sure your company's commitment to security includes all levels of mainframe access. 
(WEBCAST) READ ABSTRACT |

Cisco: Leading the Way to Borderless Networks by Cisco Systems, Inc.

April 2011 - (Free Research)
Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Staples Case Study by IBM

September 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
(CASE STUDY) READ ABSTRACT |

Citrix VDI-in-a-Box for SMBs by Citrix

October 2011 - (Free Research)
This brief video introduces an innovative VDI deployment option: VDI-in-a-box. Discover how businesses of all sizes can leverage this solution to cost-effectively and easily deploy virtual desktops. 
(VIDEO) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies.

July 2010 - (Free Research)
Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies. 
(ANALYST REPORT) READ ABSTRACT |

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