In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

<p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p> 

<p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p> 

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here. 

Download a free trial of IBM Cognos Express and test its full range of features and capabilities for 30 days. See how Cognos Express delivers the essential reporting, analysis, dashboard, scorecard, planning, budgeting and forecasting capabilities that midsize companies need at a price they can afford. 

This white paper overviews the evolution of DR strategies for x86 computing, how VMware enables new strategies but also introduces new challenges, and how adopting the latest VMware vSphere platforms along with Veeam vPower allows you to proceed confidently on the journey to a legacy-free DR solution. 

SolarWinds Engineer's Toolset is renowned by network engineers worldwide, who rely on its desktop tools to monitor, discover, manage, and troubleshoot their networks. Download a free 30-day trial to explore capabilities including: monitors and alerts on availability, bandwidth utilization and network device health, and robust network diagnostics. 

This white paper explores why so-called "free" patch management solutions could really end up costing your organization more in the long run. 

This paper examines how virtualization has become such a hot topic that the number of virtualization techniques, tools, and technologies is into the dozens, and that’s just from Microsoft. Some of the benefits of virtualization include hardware cost savings, configuration optimization, less disruption, and easier reallocation of resources.