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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel

March 23, 2011 - (Free Research)

By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more.

(WHITE PAPER)

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The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

(WHITE PAPER)

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InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel

February 2011 - (Free Research)

Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details.

(TECHNICAL ARTICLE)

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6 Checklists For Your DR Plan by Dell, Inc.

March 2012 - (Free Research)

This expert E-Guide reveals 6 checklists to help you improve and identify deficiencies in your disaster recovery plan to give you the best fighting chance in the event of a disaster. Read now to learn more.

(EGUIDE)

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An Evaluation Framework For Selecting an Enterprise Cloud Provider by NTT America, Inc., an NTT Communications company

May 2012 - (Free Research)

This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs.

(WHITE PAPER)

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Build and Maintain Better Connections by SAP America, Inc.

December 2011 - (Free Research)

Read this white paper to learn how you can simplify your system and create efficiencies without creating risk with a streamlined, customizable application interface framework tool that helps you monitor and handle errors efficiently.

(WHITE PAPER)

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Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 2012 - (Free Research)

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented.

(WEBCAST)

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You Can't Have Self-service BI Without Self-service DI by Quest Software

May 2012 - (Free Research)

This paper discusses the direct relationship of self-service business intelligence (BI) and self-service data integration (DI) and explores how to build a complete self-service solution that provides enhanced visibility and flexibility for integrating, cleansing and analyzing data with ease.

(WHITE PAPER)

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HP IRF Simplifies Networks and Operations by HP & Intel

January 2012 - (Free Research)

In today’s IP networks, complexity translates quickly into direct cost as well as operational risk. HP has introduced their Intelligent Resilient Framework (IRF) as an answer to the need to reduce complexity and cost.

(WHITE PAPER)

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The Hidden Costs of Self-Signed SSL Certificates by Symantec Corporation

May 2012 - (Free Research)

Many IT professionals believe that self-signed SSL certificates can help lower security costs. Unfortunately, aside from the certificate itself, there are a number of other costs. This paper uncovers the true total cost of ownership for self-signed SSL certificates and why they are costlier and riskier than working with a trusted security vendor.

(WHITE PAPER)

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Lightweight Application Development Systems Ride the Cloud: IDG Report by VMware, Inc.

February 2012 - (Free Research)

This paper highlights companies’ confidence level in deploying custom Java applications in the cloud. Learn how to accelerate application deployment and transition to cloud computing by virtualizing applications and implementing a lightweight development framework for quickly building and deploying applications for a virtual environment.

(WHITE PAPER)

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How to use Collaboration Oriented Architectures by ComputerWeekly.com

November 2010 - (Free Research)

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.

(WHITE PAPER)

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CW+ Open Group: The Open Group Architecture Framework (TOGAF™ 9) and the US Department of Defense Architecture Framework by ComputerWeekly.com

October 2010 - (Free Research)

Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case.

(WHITE PAPER)

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IDC: Key Requirements for Private Cloud by Cisco Systems, Inc.

March 2011 - (Free Research)

This white paper points out the operational challenges that have resulted from the widespread deployment of virtualization and increased adoption of private cloud computing. Learn how you can address your top data center pain points through orchestration, self-service, and automated provisioning.

(WHITE PAPER)

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Dell Virtual Integrated System (VIS) Management Extensions Improve Datacenter Operational Productivity by Dell, Inc. and Intel

November 2010 - (Free Research)

Learn how increased use of virtualization and cloud computing require corporate IT organizations to increase use of automated self-service provisioning and advanced performance monitoring and analysis tools, plus how recent extensions to Dell's Virtual Integrated System (VIS) management software portfolio are addressing these requirements.

(ANALYST REPORT)

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The Cure for Complex IT Environments: Converged Infrastructures by HP & Intel

May 2011 - (Free Research)

How can a converged infrastructure simplify even the most complex IT environment and benefit your data center? Access this expert e-guide to discover how converged infrastructures can increase IT flexibility and meet your organization’s needs.

(WHITE PAPER)

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New Drive Technologies Enable Strong Data Protection Strategies: Managing Self-Encrypting Drives in the Enterprise by WinMagic

May 2012 - (Free Research)

This white paper examines the importance of self-encrypting drives (SEDs) to ensure the security of all confidential data stored of desktops, laptops, tablets and removable media.

(WHITE PAPER)

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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel

February 2010 - (Free Research)

Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.

(EZINE)

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Why choose Symantec for Mobile Device Management by Symantec Corporation

June 2012 - (Free Research)

In this white paper, learn some of the most important considerations for deploying a mobile device management solution. Additionally, discover key tips for building a successful framework for planning your mobile security strategy.

(WHITE PAPER)

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Improving Datacenter Operational Efficiency Using Self-Service Provisioning and Advanced Performance Analytics by Dell, Inc. and Intel

February 2011 - (Free Research)

To help IT decision makers evaluate their options for addressing datacenter complexity - Dell posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service. Learn answers to today's most pressing datacenter questions regarding cloud computing, virtualization, provisioning and more.

(ANALYST REPORT)

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Deliver Private Cloud Database as a Service with VMware vFabric Data Director by VMware, Inc.

February 2012 - (Free Research)

Private cloud database-as-a-service enables IT organizations to control database sprawl through automation and consistent policy enforcement and accelerate application development cycles with self-service database management. Attend this webcast to learn how to build database-as-a-service in your datacenter.

(WEBCAST)

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Presentation Transcript: Cloud Computing Security and Regulatory Compliance by Dell, Inc.

March 2012 - (Free Research)

This presentation transcript, featuring Jim Reavis of the Cloud Security Alliance, offers advice on how to secure your cloud. Reavis discusses high level vs. detailed cloud security frameworks and suggests questions to ask potential cloud vendors.

(PRESENTATION TRANSCRIPT)

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