Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this expert e-guide, gain best practices for sizing server hardware for virtual machines. Find out what you should look for when selecting servers for different types of virtual machines and how to select tools for benchmarking your virtual environment. Plus, discover how to plan for the current and future needs of your virtual environment. 

Gain 5 tips that can help you successfully virtualize desktops regardless of what platform or vendor you decide on. Master the basic steps and considerations common to all desktop virtualization projects. 

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. 

Learn how increased use of virtualization and cloud computing require corporate IT organizations to increase use of automated self-service provisioning and advanced performance monitoring and analysis tools, plus how recent extensions to Dell's Virtual Integrated System (VIS) management software portfolio are addressing these requirements. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This expert E-Guide reveals 6 checklists to help you improve and identify deficiencies in your disaster recovery plan to give you the best fighting chance in the event of a disaster. Read now to learn more. 

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 

In today’s IP networks, complexity translates quickly into direct cost as well as operational risk. HP has introduced their Intelligent Resilient Framework (IRF) as an answer to the need to reduce complexity and cost. 

Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case. 

This white paper discusses at length how Utopia’s formal data migration methodology reduces the risks of large systems deployments by using a tried-and-tested framework for the entire migration process, from source data analysis through post-go-live support. 

In this white paper, learn some of the most important considerations for deploying a mobile device management solution. Additionally, discover key tips for building a successful framework for planning your mobile security strategy. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.