Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation January 26, 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.  (WHITE PAPER) READ ABSTRACT |

Microsoft catches up with iPad support for Dynamics CRM by ComputerWeekly.com April 05, 2013 - (Free Research) Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.  (ANALYST REPORT) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation June 10, 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.  (VIDEO) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Immediate ROI and Risk Mitigation with Boomi AtomSphere – Customer Success Story by Dell Boomi April 2010 - (Free Research) When Global Forex had to integrate customer data from their databases to Salesforce, they thought they had a huge project to undergo. However after implementing Boomi AtomSphere for the job, it suddenly became and easily manageable and cost effective project. Read on to learn the immediate benefits and ROI they experienced from choosing Boomi.  (CASE STUDY) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.  (IT BRIEFING) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator May 2010 - (Free Research) This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.  (WHITE PAPER) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.  (WHITE PAPER) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc. July 1967 - (Free Research) SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Improve Your Bottom Line with Repeatable Services by SAP America, Inc. December 2011 - (Free Research) Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent.  Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls.  (WHITE PAPER) READ ABSTRACT |

Building on a BPM framework: Can it work for DCM? by IBM November 2011 - (Free Research) This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.  (EGUIDE) READ ABSTRACT |

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry by IBM April 2012 - (Free Research) Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.  (WHITE PAPER) READ ABSTRACT |

Implementing Metadata-Driven ETL Using Semantic Types by Expressor Software October 2011 - (Free Research) Read this white paper to learn how you can overcome many data integration challenges.  (WHITE PAPER) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience January 2009 - (Free Research) The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users.  (PODCAST) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation November 2008 - (Free Research) Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.  (WHITE PAPER) READ ABSTRACT |

How to use Collaboration Oriented Architectures by ComputerWeekly.com November 2010 - (Free Research) Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.  (WHITE PAPER) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com January 2012 - (Free Research) Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.  (ESSENTIAL GUIDE) READ ABSTRACT |

A Best Practice Guide to Family Office Technology by Advent Software, Inc November 2010 - (Free Research) Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment.  (WHITE PAPER)

IBM and SAP: Innovate. Collaborate. Grow. by IBM Line of Business February 2008 - (Free Research) This brochure will show you how IBM and SAP can help you utilize your resources in new and better ways and realize higher efficiencies to increase the business value of your investment.  (WHITE PAPER)

When Availability Matters: Change Control for SaaS Providers by Tenzing Managed IT Services December 2010 - (Free Research) This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools.  (WHITE PAPER) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.  (WHITE PAPER) READ ABSTRACT |

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