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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

Best Practices for Network Transformation for Carrier Ethernet Services by ECI Telecom May 17, 2009 - (Free Research) ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more.  (WHITE PAPER) READ ABSTRACT |

E-guide: Security Framework for Compliance Drivers by ArcSight, Inc. September 10, 2009 - (Free Research) This Pocket E-Guide examines using one or more of the compliance regulations as a framework rather than relying solely on the traditional information security guides to build a security framework.  (EGUIDE) READ ABSTRACT |

IBM Security Framework Blueprint (Redbook August '09) by IBM July 22, 2009 - (Free Research) IBM has created a pair of complementary views to bridge the communication gap between the business and the technical perspectives of security to enable convergence in thought and process. The IBM Security Framework addresses the business view, and the IBM Security Blueprint addresses the technical view.  (WHITE PAPER) READ ABSTRACT |

On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite May 01, 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.  (WHITE PAPER) READ ABSTRACT |

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles by Dell, Inc. and Intel May 04, 2009 - (Free Research) Wipro analysts gathered information from 106 IT organizations in North America, Great Britain, and Germany in March 2009. This whitepaper explores contributing factors that determine the optimal refresh rate for laptop and desktop PCs, using examples from the firms that participated in the survey.  (WHITE PAPER) READ ABSTRACT |

IT Governance in an IBM Lotus Software Environment by Sherpa Software January 16, 2009 - (Free Research) This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc.  (IT BRIEFING) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Business Solutions: The Payment Card Industry Data Security Standard by CDW Corporation November 03, 2008 - (Free Research) This brief document provides a listing of the six primary objectives for companies to meet in order to comply with the Payment Card Industry Data Security Standard (PCI DSS).  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of DMExpress by Syncsort August 25, 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.  (WHITE PAPER) READ ABSTRACT |

The Buyside and the Three Phase Evolution of Electronic Trading by Advent Software, Inc December 26, 2006 - (Free Research) The objective of this paper is to present the buyside with a framework in which to understand the changes in the U.S. trading market, to offer a vision for the trading platforms that will support this new world and to explain why the future belongs to independent broker-neutral systems supplied by software firms rather than sellside brokers.  (WHITE PAPER)

Managing the Cost and Complexity of Compliance Through Governance by McAfee, Inc. September 23, 2009 - (Free Research) With the changing regulations affecting organizations today, regulatory compliance is never really done. Organizations that have met compliance soon find they need a more strategic approach to uphold it. Watch this videocast for tips on using a risk-governance model to establish an enterprise-wide program and a common framework.  (VIDEO) READ ABSTRACT |

eBook: Lean ITSM Methods in Lean Times by SearchCIO.com November 20, 2009 - (Free Research) As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.  (EBOOK) READ ABSTRACT |

Securing a Dynamic Infrastructure by IBM June 12, 2009 - (Free Research) This white paper describes how security that is built into a dynamic infrastructure can mitigate risks, enabling agility, secure collaboration, and business transformation. The IBM Security Framework and lifecycle approach can help address changing business requirements.  (WHITE PAPER) READ ABSTRACT |

Securing Virtualization in Real-World Environments by IBM June 25, 2009 - (Free Research) This paper examines many of the concerns associated with virtualization and describes how the breadth of security experience, focused under the IBM Security Framework, helps customers better understand and prioritize these risks, and helps build a strong security posture that positions organizations to reap the full rewards of this technology.  (WHITE PAPER) READ ABSTRACT |

Ethical Hacking and Risk Assessments by Global Knowledge December 2008 - (Free Research) Attend this webcast to learn about risk assessment process and tools used by ethical hackers.  (WEBCAST) READ ABSTRACT |

Five Steps To Effective Corporate Governance by Wipro Technologies February 2009 - (Free Research) This whitepaper takes a look at the importance of corporate governance in today's context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.  (WHITE PAPER) READ ABSTRACT |

Reducing the Cost of Achieving PCI Compliance with Lumension® Compliance and IT Risk Management by Lumension October 2009 - (Free Research) This whitepaper will examine PCI DSS and explain how Lumension® Compliance and IT Risk Management can help organizations reduce the cost of addressing compliance.  (WHITE PAPER) READ ABSTRACT |

Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions by Lumension May 2009 - (Free Research) The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.  (WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Capital Asset Planning by Oracle Corporation December 2008 - (Free Research) With Oracle Hyperion Capital Asset Planning your capital asset plans are an integral part of Oracle Hyperion Planning, allowing you to accurately assess the impact of capital decisions on overall expense plans. Read on to learn more.  (DATA SHEET) READ ABSTRACT |

Forrester Research - Achieving ROI While Managing Interconnected Applications by Progress Software November 2009 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.  (ANALYST REPORT) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.  (WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

The Acid Test for the On-Demand Data Center: A CIO's Evaluation and Selection Guide by NetSuite July 2009 - (Free Research) This paper sets out a framework for evaluating a data center. It considers the special factors that apply to an on-demand infrastructure, many of which go well beyond the standards applicable to the average enterprise data center.  (WHITE PAPER) READ ABSTRACT |

New Research from Forrester Consulting: The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc. July 2009 - (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.  (ANALYST REPORT) READ ABSTRACT |

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