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The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 17, 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 17, 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of DMExpress by Syncsort

August 25, 2008 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. 
(WHITE PAPER) READ ABSTRACT |

The Business Impact Of Mobile Engagement by Salesforce.com

December 18, 2012 - (Free Research)
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees. 
(ANALYST REPORT) READ ABSTRACT |

Getting Started with ASP.NET to Oracle 11g Using the ADO.NET Entity Data Framework by Progress

July 12, 2010 - (Free Research)
This tutorial demonstrates how you can easily connect Microsoft Visual Studio to an Oracle 11g server by using the Progress DataDirect Connect for ADO.NET in conjunction with the ADO.NET Entity Framework. This set up lets you fully exploit the power of MS’s ADO.NET Entity Data Framework when working with Oracle without needing to write any code. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc.

July 1967 - (Free Research)
SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor

November 2010 - (Free Research)
Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers. 
(WHITE PAPER) READ ABSTRACT |

Building on a BPM framework: Can it work for DCM? by IBM

November 2011 - (Free Research)
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies. 
(EGUIDE) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator

May 2010 - (Free Research)
This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with LINQ and Entity SQL Queries to Oracle 11g Using the ADO.NET Entity Framework by Progress

July 2010 - (Free Research)
This article explores how easy it is to connect Microsoft Visual Studio to an Oracle 11g server by using the Progress DataDirect Connect for ADO.NET in conjunction with the ADO.NET Entity Framework. This configuration lets you fully exploit the power of Microsoft’s ADO.NET Entity Data Framework when working with Oracle. 
(TECHNICAL ARTICLE) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience

January 2009 - (Free Research)
The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users. 
(PODCAST) READ ABSTRACT |

How to use Collaboration Oriented Architectures by ComputerWeekly.com

November 2010 - (Free Research)
Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 
(WHITE PAPER) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Measuring Community Health with Indicee Analytics by Indicee

March 2014 - (Free Research)
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework. 
(EBOOK) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation

November 2008 - (Free Research)
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. 
(WHITE PAPER) READ ABSTRACT |

Implementing Metadata-Driven ETL Using Semantic Types by Expressor Software

October 2011 - (Free Research)
Read this white paper to learn how you can overcome many data integration challenges. 
(WHITE PAPER) READ ABSTRACT |

A Best Practice Guide to Family Office Technology by Advent Software, Inc

November 2010 - (Free Research)
Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment. 
(WHITE PAPER)

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry by IBM

April 2012 - (Free Research)
Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry. 
(WHITE PAPER) READ ABSTRACT |

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles by Wipro Technologies

May 2009 - (Free Research)
Written for IT decision makers and practitioners across industry verticals who are responsible for managing fleets of laptop and desktop PCs, this paper provides a TCO assessment framework for optimal PC refresh rates based on Equivalent Annual Cost analysis.. 
(WHITE PAPER) READ ABSTRACT |

Integrating Red Hat Satellite into Existing Frameworks by Red Hat

October 2013 - (Free Research)
Learn how Red Hat Network (RHN) Satellite can be used to manage Red Hat Enterprise Linux and integrated into existing management frameworks. 
(WHITE PAPER) READ ABSTRACT |

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles by Wipro Technologies

May 2009 - (Free Research)
Wipro analysts gathered information from 106 IT organizations in North America, Great Britain, and Germany in March 2009. This whitepaper explores contributing factors that determine the optimal refresh rate for laptop and desktop PCs, using examples from the firms that participated in the survey. 
(WHITE PAPER) READ ABSTRACT |

A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc.

November 2008 - (Free Research)
This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation. 
(WHITE PAPER) READ ABSTRACT |

Microsoft .NET Framework and BlackBerry Applications by BlackBerry

March 2009 - (Free Research)
This whitepaper provides a technical overview of how organizations can leverage Microsoft development tools and Microsoft .Net framework to create applications for the BlackBerry®platform. 
(WHITE PAPER) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com

February 2013 - (Free Research)
This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

IBM and SAP: Innovate. Collaborate. Grow. by IBM Line of Business

February 2008 - (Free Research)
This brochure will show you how IBM and SAP can help you utilize your resources in new and better ways and realize higher efficiencies to increase the business value of your investment. 
(WHITE PAPER)

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