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Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm February 20, 2008 - (Free Research) BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change.  (WHITE PAPER) READ ABSTRACT |

Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com November 23, 2010 - (Free Research) Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it.  (WHITE PAPER) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.  (CASE STUDY) READ ABSTRACT |

Sales Order Processing Buyer's Guide by Esker Inc. April 2012 - (Free Research) <p>Read this white paper to understand the principles of sales order processing (SOP) software automation and important questions to ask during your selection process to choose the most appropriate vendor.</p>  (WHITE PAPER) READ ABSTRACT |

How to tackle IT audit and compliance by ComputerWeekly.com November 2010 - (Free Research) IT audit is about the formal verification and validation of the quality and effectiveness of ITcontrols to support the overall business control objectives. From a security controlperspective the residual IT security risks are relatively well understood in a networkperimeter protected environment.  (WHITE PAPER) READ ABSTRACT |

SearchCompliance.com E-Guide: The Guide to GRC Frameworks and Implementation by BWise October 2010 - (Free Research) This E-Guide breaks down the GRC layers and the hierarchical relationship, with vital solutions to minimizing enterprise risk and maintaining compliance regulations. Learn how loopholes in an organization’s GRC systems can lead to risk and prevent the creation of an efficient system for the organization.  (EGUIDE) READ ABSTRACT |

A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc. November 2008 - (Free Research) This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.  (WHITE PAPER) READ ABSTRACT |

Governance: The CIO's - and the Board's - Business by Compuware Corporation April 2008 - (Free Research) This white paper discusses the evolving role of IT governance in the organization. Explore the steps necessary to attain a strong and successful IT governance framework.  (WHITE PAPER) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks August 2007 - (Free Research) Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: IT/Business Integration- Who’s Doing it Best by CA Technologies. January 2010 - (Free Research) Read this presentation transcript to gain insight from survey results and explanations as to why Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Assuring Asset Documentation Integrity by McLaren Software February 2008 - (Free Research) In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.  (WHITE PAPER) READ ABSTRACT |

A Data Governance Manifesto: Designing & Deploying Sustainable Data Governance by Siperian, Inc. June 2007 - (Free Research) Effective data governance can ensure that data is managed to align with corporate objectives and support business needs. Read this paper to learn approaches and best practices for establishing a data governance framework for your organization.  (WHITE PAPER) READ ABSTRACT |

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs.  (WHITE PAPER) READ ABSTRACT |

SOA Governance: Framework and Best Practices by Oracle Corporation May 2007 - (Free Research) This paper outlines a framework and best practices for governance as it specifically relates to Service Orientated Architecture (SOA). It also introduces a Six Steps to Successful SOA Governance model.  (WHITE PAPER) READ ABSTRACT |

Tools and Frameworks for Collaborative Development Communities in the Enterprise A New Model for Distributed Teams by CollabNet October 2010 - (Free Research) Collaboration has become an operational necessity for organizations. To succeed in today’s intensely competitive markets, an enterprise must enable collaboration among all members of its global development organization. This requires new tools and processes. Read this paper for insight into deploying an enterprise-class ALM platform.  (WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

SharePoint 2010: The Future of Enterprise Content Management by AvePoint, Inc. February 2011 - (Free Research) This paper discusses ECM’s key objectives, vital ECM functions, SharePoint’s native ECM capabilities, and how AvePoint’s DocAve Software Platform helps unleash the platform’s full potential with regard to ECM initiatives.  (WHITE PAPER) READ ABSTRACT |

The Business Drivers for Data Center Excellence by Liquid Computing October 2008 - (Free Research) The Data Center Excellence Executive Leadership Report Series provides executives with an approach to align the investment and support of their data centers into the organization's overall strategic goals and objectives.  (WHITE PAPER) READ ABSTRACT |

IT Governance in an IBM Lotus Software Environment by Sherpa Software January 2009 - (Free Research) This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc.  (IT BRIEFING) READ ABSTRACT |

Measuring the True Business Benefits of Web Collaboration by CA Technologies. September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.  (WHITE PAPER) READ ABSTRACT |

Open Information Security Management Maturity Model (O-ISM3) by ComputerWeekly.com January 2011 - (Free Research) The O-ISM3 is The Open Group framework for managing information security and information in the Open Information Security Management Maturity Model (O-ISM3) wider context. It aims to ensure that security processes in any organization are implemented so as to operate at a level consistent with that organization's business requirements.  (WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions April 2009 - (Free Research) Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen.  (EZINE)

The RSA Authentication Decision Tree: Selecting the Best Authentication Solution for Your Business by RSA, The Security Division of EMC March 2009 - (Free Research) This white paper provides an overview of the Authentication Decision Tree; examines the five factors critical to selecting an authentication solution; and offers a clear guide to selecting the right solution that effectively balances risk, cost and end user convenience.  (WHITE PAPER) READ ABSTRACT |

IT governance: enabling high performance in turbulent times by IBM February 2009 - (Free Research) This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is - and isn't - and articulate how CIOs can begin to improve governance within their organizations.  (WHITE PAPER) READ ABSTRACT |

The Kaseya IT Automation Framework   by Kaseya International Limited August 2011 - (Free Research) Access this exclusive resource to discover a powerful, web-based, systems management platform that can reduce complexity and increase the productivity of IT pros and MSPs (Managed Service Providers). Read on to learn more about the many features and benefits of this integrated Web-based platform.  (WHITE PAPER) READ ABSTRACT |

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