The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level. 

Read this white paper to learn how you can simplify your system and create efficiencies without creating risk with a streamlined, customizable application interface framework tool that helps you monitor and handle errors efficiently. 

Due to an increased need for productivity in an ever-changing environment, more and more solution providers have turned to PSA tools to streamline operations and integrate third-party systems. In this expert e-Guide, sponsored by Autotask, you will be introduced to the advantages, concerns and available opportunities of key PSA functions. 

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 

This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs. 

In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.