Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

Learn more about the evolution of Apple in the enterprise and learn how you can make shifting standards and multiple platforms work together to benefit your organization. 

Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 

Apple Macs are popping up more and more often in the workplace. But this presents a big issue: How to integrate Macs into a Windows system. Listen in to discover a solution. 

The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. 

Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks. 

<p>This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.</p> 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

Explore the newest features in VMware vSphere 5, and find out how vSphere helps businesses accelerate the shift to cloud computing. Learn about the new VM format, support for Apple products, improvements in availability and scalability, and more! 

This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs. 

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 

This paper highlights companies’ confidence level in deploying custom Java applications in the cloud. Learn how to accelerate application deployment and transition to cloud computing by virtualizing applications and implementing a lightweight development framework for quickly building and deploying applications for a virtual environment.  

Listed in this whitepaper are 77 Windows 7 features that're in the form of quick tips, tricks and some in the form of detailed explanations. You'll be able to use this paper as a reference to the enormous enhancements built into Windows 7.