Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. 

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud. 

Health IT Exchange expert James Truesdale’s thoughts on how the upgrade of ICD-10 coding will affect health care organizations, and why delaying the inevitable transition could have negative results on revenue cycle. 

In this month’s issue, Global Vice President of the Information Security Forum, Steve Durbin, offers five actions you can take to prepare for today’s external threats, proven steps to counter internal threats, and practical advice on how to better prepare and respond to foreseen (and unforeseen) compliance regulations. 

View this webcast to discover how to combine the portability and agility of the Spring framework for Java EE with a lightweight application server that gives you the flexibility to virtualize Java applications and workloads for the cloud while improving developer productivity, control and manageability and staying within budget constraints. 

Many companies struggle to find a server that can maximize uptime, support complex workloads, and minimize power costs. This video examines a recommended server architecture that meets these and other data center needs while increasing the efficiency of your virtual environment. 

This white paper explores common barriers to the adoption of power management technologies and showcases a framework designed to address them. Access data center equipment consumption key findings and learn how to use thermal sensor metrics to appropriately adjust server management controls. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case. 

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases. 

In this white paper, learn how Intelligent Resilient Framework (IRF) technology can help you improve the performance of network switches. 

The second installment of this series, our conversation expands on the use of Red Hat Enterprise Virtualization 3.0 in virtualizing and consolidating data centers utilizing Cisco Unified Computing System.  Our discussion includes specific benefits derived from the joint integration and development work across Red Hat, Cisco, and Intel.