Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 17, 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.  (IT BRIEFING) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc. July 1967 - (Free Research) SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation November 2008 - (Free Research) Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of DMExpress by Syncsort August 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.  (WHITE PAPER) READ ABSTRACT |

IBM and SAP: Innovate. Collaborate. Grow. by IBM Line of Business February 2008 - (Free Research) This brochure will show you how IBM and SAP can help you utilize your resources in new and better ways and realize higher efficiencies to increase the business value of your investment.  (WHITE PAPER)

Building on a BPM framework: Can it work for DCM? by IBM November 2011 - (Free Research) This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.  (EGUIDE) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator May 2010 - (Free Research) This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.  (WHITE PAPER) READ ABSTRACT |

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry by IBM April 2012 - (Free Research) Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.  (WHITE PAPER) READ ABSTRACT |

A Best Practice Guide to Family Office Technology by Advent Software, Inc November 2010 - (Free Research) Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment.  (WHITE PAPER)

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.  (WHITE PAPER) READ ABSTRACT |

The Cloud Risk Framework by ComputerWeekly.com June 2012 - (Free Research) This unique cloud framework is designed to help organisations assess the financial risks of moving to the cloud.  (ESSENTIAL GUIDE) READ ABSTRACT |

Optimizing the Business Value of IT: How IT Investment Portfolio Management Helps Drive High Performance by Accenture June 2008 - (Free Research) Accenture has developed the Investment Portfolio Management Framework, a diagnostic model to help CIOs and top business executives align IT investments with the business needs and improve the management of limited IT resources.  (WHITE PAPER) READ ABSTRACT |

Improve Your Bottom Line with Repeatable Services by SAP America, Inc. December 2011 - (Free Research) Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent.  Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls.  (WHITE PAPER) READ ABSTRACT |

Case Management: Transformational Process Management in Government by IBM March 2008 - (Free Research) IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system.  (WHITE PAPER)

eGuide: Strategies for building the best case-management architecture by IBM November 2011 - (Free Research) This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.  (EGUIDE) READ ABSTRACT |

SDL Tridion Technical White Paper by SDL Web Content Management Solutions Division April 2011 - (Free Research) This white paper describes how SDL Tridion architecture and technological choices help organizations achieve their business goals. This paper describes technology options for website deployment, SDL Tridion in an enterprise enviorment, and the main components of SDL architecture.  (WHITE PAPER) READ ABSTRACT |

A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc. November 2008 - (Free Research) This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

eBook: Understanding GRC(Governance, Risk Management, and Compliance): Frameworks, Tools and Strategies by SearchSecurity.com December 2008 - (Free Research) Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure. This eBook is sponsored by Application Security, Inc, Beyond Trust, Lumension Security, MessageLabs, Thawte, Varonis and Websense.  (EBOOK) READ ABSTRACT |

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..  (WHITE PAPER) READ ABSTRACT |

Multiplying MES Value with PLM Integration by Apriso Corporation August 2008 - (Free Research) MES platforms have, and continue to provide, significant opportunities to integrate manufacturing functions while reducing wasted time, energy, and material on the factory floor.  (WHITE PAPER) READ ABSTRACT |

Enterprise Architecture Is More than Engineering by Burton Group July 2008 - (Free Research) While many enterprise architecture (EA) programs may be less than effective or threatened by extinction, the EA discipline is still an important set of skills and processes that improve IT decision-making and CIO effectiveness.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of IBM’s Worklight Platform by IBM April 2013 - (Free Research) This in-depth paper shows Forrester Consulting's results of a mobile application platform (MAP) offering after examining the total economic impact and potential return on investment (ROI). Inside, find a framework to evaluate the potential financial impact this platform would have in your organization.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of IBM Infosphere Master Data Management by IBM June 2011 - (Free Research) Forrester Consulting examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying the IBM InfoSphere Master Data Management (MDM) solution.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of USA.NET SaaS Secure Messaging Solution by Perimeter eSecurity January 2012 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of USA.NET's SaaS Secure Messaging solution on their organizations.  (WHITE PAPER) READ ABSTRACT |

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