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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)

In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

(ANALYST BRIEF)

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Service. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research)

In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

(WHITE PAPER)

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HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited

January 04, 2012 - (Free Research)

Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.

(WHITE PAPER)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge

May 13, 2009 - (Free Research)

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.

(WHITE PAPER)

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How to use Collaboration Oriented Architectures by ComputerWeekly.com

November 10, 2010 - (Free Research)

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.

(WHITE PAPER)

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Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group.

(ESSENTIAL GUIDE)

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The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.

(IT BRIEFING)

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Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio by InfoVista Corporation

November 22, 2011 - (Free Research)

Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs.

(WHITE PAPER)

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Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 06, 2012 - (Free Research)

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented.

(WEBCAST)

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CW+ Open Group: The Open Group Architecture Framework (TOGAF™ 9) and the US Department of Defense Architecture Framework by ComputerWeekly.com

October 13, 2010 - (Free Research)

Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case.

(WHITE PAPER)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

(WHITE PAPER)

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An Enterprise Strategy for Introducing Agile by CollabNet

July 2011 - (Free Research)

This white paper explores how organizations can integrate an agile framework without exposing themselves to undue risk caused by the transition.

(WHITE PAPER)

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Security Breaches – Protecting Your Critical Assets in 2012 by CA Technologies.

January 2012 - (Free Research)

View this webcast to gain expert insight into the current state and complexity of the security breaches landscape. You’ll hear about some of the more immediate areas of critical concern and practical ways that you can prepare your organization to mitigate the associated risks in the year ahead.

(WEBCAST)

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SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company by Global Knowledge

November 2010 - (Free Research)

This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level.

(WHITE PAPER)

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Measuring the True Business Benefits of Web Collaboration by CA Technologies.

September 2008 - (Free Research)

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.

(WHITE PAPER)

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Service Desk to Service Management - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).

(WHITE PAPER)

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Reducing Network Complexity, Boosting Performance with HP IRF Technology by Global Knowledge

January 2012 - (Free Research)

In this white paper, learn how Intelligent Resilient Framework (IRF) technology can help you improve the performance of network switches.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Government Department saves millions in one of the world's largest modernizations by HP

October 2011 - (Free Research)

This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.

(CASE STUDY)

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Fuse IDE for Ease-of-use with Apache Camel by FuseSource

December 2011 - (Free Research)

In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions.

(VIDEO)

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CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com

October 2010 - (Free Research)

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

(WHITE PAPER)

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CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 2010 - (Free Research)

(WHITE PAPER)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Defining a Framework for Cloud Adoption by IBM

July 2010 - (Free Research)

Read this paper to learn how IBM has developed a cloud computing adoption framework which establishes common definitions for cloud computing delivery models and services, illustrates the key capabilities to consider when developing cloud computing strategies, and identifies key aspects required to successfully execute that strategy.

(WHITE PAPER)

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