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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

HP Operations Infrastructure Smart Plug-ins 1.6 Evaluation, including Virtualization SPI by Hewlett-Packard Company

October 07, 2010 - (Free Research)
HP Operations Infrastructure Smart Plug-ins 1.6 Evaluation, including Virtualization SPI,provides out-of-thebox functionality, in the form of pre-configured policies with rules and threshold values, for managing all aspects of a virtualized environment. Download your trial now. 
(TRIAL SOFTWARE) READ ABSTRACT |

ManageEngine OpManager 8.5 by ManageEngine

July 27, 2010 - (Free Research)
OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc. 
(TRIAL SOFTWARE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

2012 Trends to Watch: Storage by ComputerWeekly.com

February 09, 2012 - (Free Research)
Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. 
(ANALYST BRIEF) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com

January 23, 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 
(IT BRIEFING) READ ABSTRACT |

IBM Lotus Notes and Domino by IBM

December 16, 2011 - (Free Research)
IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days. 
(TRIAL SOFTWARE) READ ABSTRACT |

GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software

November 2007 - (Free Research)
Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers. 
(DEMO)

E-Guide: Optimizing your Tape Backup Strategy by Iron Mountain

August 2011 - (Free Research)
Download this expert E-Guide to learn how to optimize your tape backup and recovery and criteria for choosing an offsite tape storage service. 
(EGUIDE) READ ABSTRACT |

2013 Virtual Server Backup Software Buyer’s Guide by CommVault Systems, Inc.

February 2013 - (Free Research)
This buyer's guide provides a comprehensive list of virtual server backup software solutions available today and explores what features they offer in the form of detailed, standardized data sheets that can assist you in making an informed decision in regards to your backup and recovery solutions. 
(WHITE PAPER) READ ABSTRACT |

A Guide to Virtualizing Your Information Infrastructure by EMC Corporation

April 2008 - (Free Research)
Virtualization is top priority for CIOs and data center managers. Download this guide on virtualization and discover an approach that distributes intelligence across all levels, while centralizing the control and management of your entire environment. 
(WHITE PAPER) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 2010 - (Free Research)
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. 
(WHITE PAPER) READ ABSTRACT |

The Five Essential Elements of Application Performance Monitoring by Dell Software

April 2011 - (Free Research)
In The Five Essential Elements of Application Performance Monitoring, author and renowned business technology expert Don Jones discusses an Application Performance Monitoring (APM) approach that helps businesses improve application performance from the perspective of the business and the end user. 
(EBOOK) READ ABSTRACT |

Taneja Group: Dell EqualLogic PS-M4110 Hybrid Blade Arrays: The Storage Foundation for a converged VDI solution by Dell, Inc.

October 2012 - (Free Research)
This white paper details a solution to virtualized desktop issues often caused by antiquated storage infrastructure and methods. 
(WHITE PAPER) READ ABSTRACT |

Making Sense of the Wireless World - BlackBerry for Wireless LAN by BlackBerry

January 2005 - (Free Research)
This white paper reviews past and present technologies including a discussion of circuits and packets and also compares WLAN and WWAN networks in terms of advantages, challenges, and issues to consider when considering a wireless solution. 
(WHITE PAPER) READ ABSTRACT |

Cloud and Collaboration: How to maximize investment by Cisco Systems, Inc.

November 2013 - (Free Research)
The following report details how leading companies are using cloud-driven collaboration to gain a competitive edge in the market. 
(WHITE PAPER) READ ABSTRACT |

Outbound Email and Data Loss Prevention in Today's Enterprise by Proofpoint, Inc.

May 2008 - (Free Research)
This white paper overviews a survey completed by Proofpoint and Forrester Consulting that analyzes the legal, financial, and regulatory risks associated with outbound email in large enterprises. 
(WHITE PAPER) READ ABSTRACT |

Practical Steps toward Information Lifecycle Management by EMC Corporation

November 2006 - (Free Research)
In this Q4 06 paper by the Clipper Group, you'll get current, practical advice on how your organization can implement an ILM strategy - from discovery of your information assets - to actively managing data over its lifecycle. 
(WHITE PAPER) READ ABSTRACT |

Everything You Need to Know About Business Social Collaboration by Cisco (E-mail this company)

January 2014 - (Free Research)
This expert e-guide covers the convergence of unified communications and collaboration and social software to create collaborative communications. 
(EGUIDE) READ ABSTRACT |

Straight to the Top. CIO Leadership in a Mobile, Social, and Cloud-based World by ComputerWeekly.com

May 2014 - (Free Research)
There is a growing trend to emphasise the business skills of CIOs, but in-depth knowledge of technology is still necessary for CIOs to succeeed, writes Gregory S. Smith, in this extract from his book, Straight to the top. 
(BOOK) READ ABSTRACT |

How to build an effective User Acceptance Testing (UAT) Team by ComputerWeekly.com

September 2013 - (Free Research)
Learn how to build an effective User Acceptance Testing (UAT) team with this extract from User Acceptance Testing, a step by step guide. 
(BOOK) READ ABSTRACT |

Unlocking the value of big data by ComputerWeekly.com

September 2013 - (Free Research)
This independent report provides the first in-depth assessment of the role that data-intensive technology can play in supporting jobs and growth in Ireland over the next five years. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Navigating your Future within an SOA information manufacturing system by ComputerWeekly.com

August 2013 - (Free Research)
As the IT industry reaches maturity, IT departments should think of themselves not as data centres but as manufacturing centres for information. Terry Keene argues in this short e-book. 
(BOOK) READ ABSTRACT |

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