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Capturing the ICT Dividend by ComputerWeekly.com

December 01, 2011 - (Free Research)
This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas. 
(ANALYST REPORT) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Oracle Hyperion Capital Asset Planning by Oracle Corporation

December 01, 2008 - (Free Research)
With Oracle Hyperion Capital Asset Planning your capital asset plans are an integral part of Oracle Hyperion Planning, allowing you to accurately assess the impact of capital decisions on overall expense plans. Read on to learn more. 
(DATA SHEET) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Seven Symptoms of Forecasting Illness by IBM

April 2010 - (Free Research)
Your forecasting capabilities are likely lacking in some form or another. To fix this you must first recognize the problem and then implement a cure that leads to healthier predictions. This paper from IBM can help you zero in on the problem, offering up seven underlying symptoms of forecasting illness and remedies on how to overcome each one. 
(WHITE PAPER) READ ABSTRACT |

A more social contact center by Salesforce.com

March 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy. 
(EGUIDE) READ ABSTRACT |

Sybase IQ Accelerates Advanced Analytics by Sybase, an SAP company

May 2011 - (Free Research)
This interactive webcast explores how Sybase IQ has a growing partner ecosystem that enables customer to create comprehensive advanced analytics solutions that are easy to acquire, integrate, and implement. Enable your business to analyze, compete, and deliver above the competition. 
(WEBCAST) READ ABSTRACT |

Configuring Systems for High Bandwidth I/O by Sun Microsystems, Inc.

May 2009 - (Free Research)
This Sun BluePrints™ article describes a recipe for configuring systems to support the very high bandwidth I/O capabilities needed by data-intensive applications. 
(WHITE PAPER) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company

December 2008 - (Free Research)
Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time. 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com

March 2011 - (Free Research)
This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc.

August 2008 - (Free Research)
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

Smart Decision Making in the Era of New Financial Challenges by Oracle Corporation

March 2009 - (Free Research)
Read this white paper to learn why the Monte Carlo modeling method provides a beacon of financial sanity and reliability at time when consumer confidence is at an all-time low and managers face new levels of accountability and keen public scrutiny in their decision-making. 
(WHITE PAPER) READ ABSTRACT |

Managing Risk & Uncertainty - An Executive's Guide to Integrated Business Planning by Oracle Corporation

October 2010 - (Free Research)
Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans. 
(WHITE PAPER) READ ABSTRACT |

Smart Decision-Making in the New Era of New Financial Challenges by Oracle Corporation

March 2009 - (Free Research)
Read this white paper to learn why the Monte Carlo modeling method provides a beacon of financial sanity and reliability at a time when consumer confidence is at an all-time low and managers face new levels of accountability and keen public scrutiny in their decision-making. 
(WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Managing Risk & Uncertainty by Oracle Corporation

November 2009 - (Free Research)
View this video white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans. 
(VIDEO) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
(WHITE PAPER)

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

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