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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Security for a Faster World - Issue 2 2012 by Hewlett-Packard Limited

April 15, 2014 - (Free Research)
In this issue of "Security for a Faster World", experts examine the fundamental security challenges faced by IT, especially the vulnerability and compliance issues related to cloud computing and mobile management. They also provide an explanation of the key steps organisations need to take in order to keep their IT infrastructure safe from harm. 
(WHITE PAPER) READ ABSTRACT |

Security for a Faster World - Issue 1 2012 by Hewlett-Packard Limited

April 15, 2014 - (Free Research)
This issue of “Security for a Faster World” takes a look at the kind of attacks being perpetrated against today’s businesses, including hacktivist attacks and advanced persistent threats (APTs) and examines the practices and technologies these organisations can use to keep themselves secure. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for WAN Optimization by Riverbed Technology, Inc.

March 27, 2014 - (Free Research)
For the 7th year in a row, Riverbed is in the "Leaders" Quadrant of the 2014 Magic Quadrant for WAN Optimization Controllers. In this report, Gartner evaluates vendors based on their ability to execute and completeness of vision. 
(ANALYST REPORT) READ ABSTRACT |

Modern Infrastructure – April 2014 by SearchDataCenter.com

April 15, 2014 - (Free Research)
Some enterprises are charging ahead with a cloud-first approach to their workloads—not just test and dev, but production workloads as well. This most recent, April-edition of Modern Infrastructure details several organizations for whom this cloud-first approach has proved very effective. 
(EZINE) READ ABSTRACT |

Network Evolution – April 2014 by SearchNetworking.com

April 01, 2014 - (Free Research)
In this issue of Network Evolution, find out how APM vendors are focusing on network visibility. We also explore 802.11ac's bandwidth demands and video conferencing drivers. 
(EZINE) READ ABSTRACT |

HetNets: Small Cells, Big Challenge by Ixia

March 04, 2014 - (Free Research)
In this brief webcast, learn why mobile operators are turning to Heterogeneous Networks (HetNets) to close the gap between cost and network capacity. With no end to mobile growth in sight, watch now to discover why HetNets may be the best choice for wireless. 
(WEBCAST) READ ABSTRACT |

Small Cells, Big Challenge: A Definitive Guide to Designing and Deploying HetNets by Ixia

November 30, 2013 - (Free Research)
Network operators are under pressure to enhance network coverage, reliability, and capacity, while increasing the quality of the mobile experience. Heterogeneous networks (HetNets) -- more diversified access networks -- are emerging as a strategy to bridge the cost and capacity gap and meet demand. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Building Visibility and Security Into Your Network by Ixia

December 31, 2013 - (Free Research)
Discover five steps you need to take to not only build visibility and security into your network, but also get the most out of your current monitoring investments. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Key tips to develop better content by Jive Software

July 10, 2013 - (Free Research)
Do you want to improve your content? Today, the right content can set your business apart from its competitors. View this resource to learn more about how to improve your content marketing. It outlines 5 key asset development challenges and how social collaboration can help you master them. 
(WHITE PAPER) READ ABSTRACT |

A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 31, 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Buyer's Criteria for Advanced Malware Protection by Sourcefire

April 07, 2014 - (Free Research)
This guide explores the current state of malware in today's threat landscape and discusses some of the top strategies for stopping sophisticated malware. 
(WHITE PAPER) READ ABSTRACT |

Cloud-Based Security Threats Present Challenges and Opportunities for MSPs by Webroot

December 31, 2013 - (Free Research)
This guide explores the current cloud-based security threats and how MSPs can face the challenge head on. 
(WHITE PAPER) READ ABSTRACT |

Three Steps to Put Predictive Analytics to Work by SAS

April 15, 2014 - (Free Research)
Consult the following white paper to explore the 3 steps you need to get predictive analytics up and running. 
(WHITE PAPER) READ ABSTRACT |

2013 RSA Archer GRC Summit: Key Findings by RSA, The Security Division of EMC

September 30, 2013 - (Free Research)
View this white paper for the top findings from last year's  governance, risk, and compliance (GRC) forum to learn what latest trends you should consider for your strategy. 
(WHITE PAPER) READ ABSTRACT |

The RSA GRC Reference Architecture by RSA, The Security Division of EMC

June 30, 2013 - (Free Research)
With businesses continue to focus on governance, risk and compliance (GRC), IT professionals have to maintain efficient security policies. This in-depth white paper outlines the importance of a GRC policy and how it can help your business. 
(WHITE PAPER) READ ABSTRACT |

ESG Lab Review: RSA ECAT Signature-less Malware Detection Tool by EMC Corporation

December 31, 2013 - (Free Research)
Check out this informative lab review to uncover the key findings of the evaluation of an industry-leading signature-less malware detection tool that specifically focuses on endpoint compromise assessment and monitoring. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Signature-less Malware Detection: Finding an Evil in the Haystack by EMC Corporation

December 31, 2012 - (Free Research)
Explore this exclusive resource to discover how one industry leading vendor is fighting against advanced threats, and learn how your business can build a top-notch defense against potentially business-ending security threats. 
(WHITE PAPER) READ ABSTRACT |

Stalking the Kill Chain by EMC Corporation

October 31, 2012 - (Free Research)
Access this exclusive resource to uncover the ins-and-outs of the "attacker kill chain", and kick potential security threats to the curb. 
(WHITE PAPER) READ ABSTRACT |

Cisco: Scaling Application Vulnerability Management Across the Enterprise by IBM

February 28, 2013 - (Free Research)
This case study reveals the solution that one organization chose to help improve application security testing efficiencies at a reduced cost. 
(WHITE PAPER) READ ABSTRACT |

2013 MarketScope Report for Web Access Management by IBM

November 15, 2013 - (Free Research)
This Gartner MarketScope report compares the top Web access management (WAM) vendors on the market today to help you decide which product will best fit your business needs. 
(ANALYST REPORT) READ ABSTRACT |

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